Enterprise Customer Success Manager – Partners

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $165k - $180k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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suki.

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏭 Manufacturing

💼 Consulting

🏗️ Construction

Manufacturing • Consulting • Construction

suki is a reliable independent partner for European DIY and specialist trade across over 40 countries. Specializing in hardware, hand tools, and self-adhesive technology, suki develops customer-specific solutions for products, assortments, presentation, logistics, and services. Known as an expert in space optimization and problem-solving for their clients, suki offers the broadest product range in the industry with high-quality craftsmanship and excellent logistic services. Their commitment is to strengthen retailers with their modular brand portfolio including own brands like suki, fix-o-moll, and Magnodur, as well as integrated manufacturer and private labels. suki emphasizes quality, service, and logistical excellence to deliver precise solutions tailored to the trade market needs, always considering the end consumer. They operate an extensive distribution network across Europe, ensuring local presence through their GLOCAL approach.

📋 Description

• Manage the entire post-sales lifecycle of strategic, technically oriented platform customers • Orchestrate co-creation of solutions using Suki’s APIs/SDKs • Enable customers to market and sell jointly developed solutions • Oversee adoption and value realization for partners’ end-users • Present periodic performance reviews and identify opportunities to expand usage and value • Analyze customer metrics and create high-impact client presentations • Manage relationships, adoption, retention, and expansion for Suki for Partners accounts • Conduct sophisticated business reviews with C-level executives and senior leaders, focusing on platform usage, customer revenue growth, and end-user adoption • Partner with customer product and engineering teams and Suki’s Solutions Engineering team • Build training programs, collateral, and success stories with partner enablement, sales, marketing, and channel teams • Improve existing processes and develop new approaches to increase client and user satisfaction • Engage Marketing to increase user engagement • Provide structured customer insights to Product to inform future innovation

🎯 Requirements

• 8+ years of experience in an Enterprise Customer Success, Technical Account Management, or Strategic Partner Success role, preferably within a B2B SaaS, API, or Platform-focused company • Experience in the Health Tech, EMR, or Digital Health space • Demonstrated ability to drive significant business outcomes (revenue, scale, efficiency) for large, complex enterprise customers • Exceptional communication, presentation, and executive-level relationship management skills • Bachelors in engineering, science or a technical discipline • Proven experience in managing channel partnerships or solutions that are resold, licensed, or embedded by a strategic customer (preferred) • Consulting or services experience and advanced degree (preferred) • Ability to work flexible hours based upon clients’ and providers’ schedules in different time zones across the US

🏖️ Benefits

• Remote work option • Ability to visit and/or work out of the Redwood City, California office • One-week company-wide retreat annually • Quarterly in-person working session at/near the office • Discretionary bonus • Equity package