Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $82.4k - $107.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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KARL STORZ

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1945

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

KARL STORZ is a family-owned medical technology company that has been improving patients' lives for over 75 years. The company specializes in innovative diagnostic and treatment solutions that cater to healthcare professionals worldwide. With a strong commitment to sustainable practices and long-term thinking, KARL STORZ prioritizes the development of high-quality products while fostering a corporate culture focused on continuous improvement and the well-being of its employees. The company operates globally with more than 70 subsidiaries, ensuring that its contributions to healthcare make a significant impact on patients around the world.

📋 Description

• Manage the overall growth, effectiveness, and profitability of Operating Room installation projects within the region • Deliver world-class customer service and ensure timely, accurate Operating Room installations • Maintain continuous alignment with service and deployment teams • Engage with sales on proposal development and accurate estimating • Collaborate monthly with sales on customer deliverables and prevention of negative gross profit impact • Support business development needs for sales and marketing as needed • Maintain expert competency in the integration product portfolio • Complete assigned OR1 training and pursue outside training opportunities • Demonstrate technical competency through successful installs with minimal warranty-period service tickets and low change orders • Understand hospital construction and maintain expert competency in cable management and termination • Lead project planning sessions and manage project progress to meet deadlines • Manage client and stakeholder relationships throughout the project lifecycle • Oversee incoming and outgoing project documentation • Design risk mitigation plans for each project • Deliver projects on time, within budget, and according to national Customer Success KPI standards • Ensure a best-in-class installation experience through clear, documented communication • Monitor, collect, and report post-installation customer feedback • Identify process improvement opportunities and proactively resolve negative feedback • Help maintain KARL STORZ's #1 customer satisfaction ranking by developing lifelong customer advocates • Deliver timely, comprehensive customer training and document product utilization post-install

🎯 Requirements

• 3–5 years of experience in consulting, project delivery, or project management • 5–7 years of experience in a role requiring technical acumen in AV or IP • Field-based project and program-level management experience • Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or a related field, or 5 years of experience with the preferred hard skills in place of a degree • Willingness to travel up to 90% • Good driving record • Ability to work in and around hospital personnel, sensitive medical equipment, and patients • Safety-sensitive position • Knowledge and experience in the medical device and/or healthcare marketplace is a plus • Holistic understanding of cable terminations and handling, including cable pull, solder, crimp, compression, and punch-down connections • Holistic understanding of cable media, including Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic • Advanced knowledge of control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders • Outstanding personal leadership and team-player mindset • Excellent interpersonal, communication, and organizational skills • Ability to multitask effectively • Highest standards of ethical behavior • Most field-based roles require hospital credentialing/health screens as a condition of employment, potentially including required vaccinations and other customer requirements

🏖️ Benefits

• Medical / Dental / Vision including a state-of-the-art wellness program • Access to pet insurance • 3 weeks vacation accrual for full time roles (field sales roles are not eligible except where required by law) • Paid holidays • Paid sick time • Up to 8 weeks of 100% paid company parental leave, including maternal/paternal leave, adoption, and fostering of a child • 401(k) retirement savings plan with a match of 66.67% (4%) of the employee’s first 6% contribution, up to IRS limits • Section 125 Flexible Spending Accounts • HSA Savings Accounts with company contribution • Life, STD & LTD Insurance • Tuition prepaid up to $5,250 per year • Fitness reimbursement up to $200 annually