Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $200k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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SecurityScorecard

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $180M Series E on 2021-03

Consulting • Healthcare • Insurance

SecurityScorecard is a company that focuses on cybersecurity and risk management. It provides solutions for supply chain detection and response, third-party cyber risk management, and external attack surface management. By leveraging AI and security ratings, SecurityScorecard helps organizations improve their cybersecurity postures and manage risks effectively. The company's platform allows for monitoring and remediation of vulnerabilities, collaboration with vendors, and compliance with regulatory mandates. SecurityScorecard serves a diverse range of industries, including public sector, technology, healthcare, financial services, and more. Its comprehensive suite of tools and services, such as Security Ratings and MAX, empower organizations to proactively manage cyber risks and enhance their overall security structures.

📋 Description

• Own and manage a portfolio of customer relationships across industries. • Drive strategy and tactical execution aligned with customers' cybersecurity and risk management objectives. • Serve as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains. • Drive retention and expansion within the account portfolio, including accurate forecasting and close collaboration with internal Sales teams. • Own renewals quote to cash for the book of business, largely without Sales engagement. • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. • Build and nurture relationships across client organizations, from daily users to C-suite, and facilitate executive-level connections. • Represent the voice of the customer in product feedback and service delivery discussions. • Travel to strategic accounts as needed (~35–40%), including in-person visits twice a year for each account over $100K ARR.

🎯 Requirements

• Bachelor's degree. • 5–7 years in account management, customer success, technical account management, or a similar customer-facing role — non-negotiable for the senior title. • Solid understanding of cybersecurity or third-party risk management practices. • Strong technical aptitude to translate platform capability into business value from the customer's perspective. • Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement. • Strong written and verbal communication skills combined with meticulous organizational skill. • No immigration sponsorship is provided for this position.

🏖️ Benefits

• Competitive salary • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements • Annual performance-based incentive compensation awards • Equity • Reasonable accommodations for qualified individuals with disabilities