Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Archy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

🔥 Funding within the last year

💰 $20M Series B - Archy on 2025-10

Healthcare • SaaS • Artificial Intelligence

Archy is a dental practice management software platform that uses AI-powered "agents" to automate administrative and clinical workflows across a dental practice. It offers modules for revenue posting/payments (Archy Revenue), automated clinical scribing (Archy Scribe), live practice insights (Archy Intelligence/Insight), insurance verification, and patient communication (Archy Connect). Archy positions itself as an all-in-one, AI-first replacement for multiple dental systems, aimed at saving practices time and accelerating collections; site metrics claim 4. 3M patients served, 2. 5M claims created, 32,000+ active users, and 60M images processed.

📋 Description

• Own a portfolio of 300–500 dental practices as the primary success contact, accountable for adoption, retention, and growth • Drive product adoption through digital one-to-many programs, in-app guidance, webinars, office hours, targeted campaigns, and strategic higher-touch outreach • Use product usage data to identify underutilization and guide practices toward valuable features • Grow expansion revenue through customer health and business signals, including usage trends, sentiment scores, appointments closed, and revenue production • Identify churn risk and conduct proactive outreach • Own reactive save motions when practices raise concerns • Manage renewals and forecast risk while maintaining accountability for gross and net revenue retention • Use customer health and usage dashboards to segment accounts and prioritize work • Adopt and integrate AI tools into daily workflows • Partner with Onboarding, Support, Sales, and CX leadership on handoffs, escalations, growth, and at-risk accounts • Represent the customer voice to Product • Contribute to playbooks, health-scoring models, and outreach cadences

🎯 Requirements

• Experience in the healthcare industry (dental industry preferred) • Experience engaging with high-level practice owners and understanding the intricacies of running a dental practice • Experience in customer success, account management, or customer-facing sales, ideally at a SaaS company • Track record of retaining and growing a book of business • Comfort owning a high-volume, digitally-led book of accounts • Commercial, outcomes-driven mindset focused on adoption, retention, and expansion targets • Strong data fluency, including interpreting usage and health data • Exceptional communication skills • Ability to leverage AI tools and automation in everyday work • Demonstrated business acumen and ability to articulate value and influence stakeholders • Confidence navigating ambiguity and self-direction in a fast-moving, early-stage environment • High technical aptitude and ability to learn new software quickly • Strong accountability and exceptional personal organization • Experience engaging with SMB owners and operators preferred • Experience with customer success platforms such as Gainsight, Vitally, or Catalyst, or CRMs such as HubSpot or Salesforce, a plus

🏖️ Benefits

• Competitive salary and equity • Some roles may be eligible for performance-based incentives or bonuses • Health, dental, and vision insurance • 401(k) plan • Flexible vacation policy • Remote-friendly culture