Senior Customer Success Manager – AMER

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Thrive

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

Thrive is the industry's fastest-growing learning technology company that provides a modern, all-in-one learning experience platform used by millions of users and large enterprise customers. The company offers SaaS-based products and services to help organisations deliver training and development at scale, serving recognizable brands and operating across multiple countries with both remote and hybrid teams.

📋 Description

• Partner with customers to understand business goals, capability gaps, and audience needs • Translate customer needs into strategies for learning, onboarding, communications, and mentoring • Define success metrics and maintain impact frameworks and KPIs • Provide regular reporting and data-driven feedback • Develop customer content strategies using competency frameworks • Identify strategic content gaps and advise on build-vs-buy decisions • Drive content creation and curation using Thrive’s in-built tools • Identify opportunities to use Thrive Content to improve learning experiences • Design and execute launch, expansion, and re-launch campaigns • Monitor engagement data and platform media to maximize adoption • Enable customers on new features and use cases • Build, configure, administer, and manage the Thrive Platform on customers’ behalf • Curate content, structure experiences, and manage day-to-day platform operations • Collaborate with Account Directors, Implementation, Product, and Content teams • Feed customer insights into the product roadmap and flag risks to the wider account team

🎯 Requirements

• Hands-on experience with the Thrive Platform, including administering, building, and managing it with minimal ramp-up • Proven track record in L&D, learning design, or consultancy • Hands-on experience driving impactful learning programmes from inception to execution • High data literacy and ability to interrogate engagement metrics and translate complex data into strategic recommendations • Sophisticated understanding of evidence-based impact measurement and articulating the value of learning initiatives • Ability to advise L&D Directors and senior stakeholders with authority and professional credibility • Expertise in content excellence and learning experience design • Ability to optimize platform configuration and advise customers on capabilities • Proactive portfolio management, early intervention, and long-term platform engagement • Curious, bold, and authentic approach

🏖️ Benefits

• Unlimited holiday • Thrive Fridays - reduced Friday hours (10:00–15:00) with no internal meetings • Flexible working within core hours (10:00–16:00) • Birthday and Christmas off, plus festive shutdown • Work from anywhere, four weeks a year • Health insurance