Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Bridgeway Benefit Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 HR Tech

SaaS • HR Tech

Bridgeway Benefit Technologies is a company that focuses on enhancing benefits administration solutions. It provides software and technology services to improve and streamline the management of employee benefits for businesses and organizations. The company aims to make benefits administration more efficient and user-friendly through its suite of technological tools.

📋 Description

• Serve as a trusted advisor to customers and own the full post-sale customer relationship • Own the customer lifecycle from onboarding through expansion • Identify, shape, and close expansion opportunities in partnership with Sales • Proactively mitigate churn risk through data-driven engagement strategies • Maintain accurate forecasting for growth opportunities • Define measurable success metrics aligned to customer business goals • Develop and execute customer success plans tied to revenue growth or operational efficiency • Drive product adoption as the foundation for value realization • Track and communicate progress through QBRs and ongoing engagement • Use customer health, usage data, and engagement signals to identify risks and opportunities and inform account strategy • Orchestrate collaboration across Sales, Product, Engineering, Professional Services, and Support • Provide voice-of-customer insights to influence product roadmap and GTM strategy • Engage senior stakeholders on business outcomes and strategy • Lead QBRs focused on value realization and commercial outcomes • Navigate billing and invoicing disputes, arrears, price increases, risk mitigation, and customer escalations • Create, track, and report on customer-facing projects and initiatives • Follow and improve standardized engagement, onboarding, offboarding, QBR, and reset-plan processes • Represent Bridgeway in customer-facing forums and community engagements • Maintain CRM hygiene and forecasting accuracy in HubSpot • Leverage generative AI tools such as Claude and Copilot to streamline workflows and accelerate business outcomes

🎯 Requirements

• 4+ years in Customer Success, Account Management, or a related client-facing role within a B2B SaaS or technology environment • Strong executive communication and stakeholder influence skills, with the ability to align senior decision-makers around business strategy • Proficiency with generative AI tools (e.g., Claude, Copilot, ChatGPT) to enhance productivity and quality of customer-facing work • Proficiency with CRM systems (e.g., Hubspot, Salesforce), with a track record of accurate pipeline management and system documentation • Proficiency with CS platforms (e.g., Gainsight, Totango, ChurnZero) is a plus • Experience in benefits administration, HR technology, or a related regulated industry is a plus • Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes • Bachelor’s degree in Business, Communications, or a related field.

🏖️ Benefits

• Remote position • Travel up to 10%