Senior Project Manager – Class Action, Remediation

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🔥 3 minutes ago

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Logo of Paradigm Information Services, Inc.

Paradigm Information Services, Inc.

51 - 200 employees

Founded 1993

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.

📋 Description

• Serve as a primary operational point of contact for clients, building strong relationships and ensuring project requirements and expectations are understood and met • Lead complex Remediation and Class Action administration projects from planning through completion • Ensure deliverables are completed on time, within budget, and according to quality standards • Manage project financial performance, including budgets, estimates, monthly revenue forecasting, invoice review, and financial objectives • Guide Project Managers on forecasting, budgeting, and invoice accuracy • Coordinate cross-functional resources including sales representatives, data analysts, web developers, call center teams, disbursement specialists, claims analysts, and other operational personnel • Monitor project progress, identify issues, establish contingency plans, and adjust resources and priorities • Delegate responsibilities and ensure assignments and internal requests are completed accurately and on time • Develop internal communication strategies to keep teams and management informed of status, priorities, risks, and issues • Manage and resolve difficult or sensitive client situations • Recruit, train, supervise, coach, and evaluate project staff • Develop team members through coaching, training, and guidance • Support succession planning and internal talent-pipeline development • Improve processes, controls, workflows, and procedures to increase efficiency, quality, profitability, and client satisfaction • Partner with business and operational leaders to implement best practices and streamline service delivery • Use data and analytical methods to identify issues, evaluate performance, solve problems, and support business decisions • Collaborate across Client Services, Sales, and operational teams to maintain service standards and support revenue, efficiency, and profitability goals

🎯 Requirements

• Extensive project management and client-facing experience, including responsibility for complex projects, competing priorities, and cross-functional teams • eDiscovery and significant hands-on experience with Relativity and/or RelativityOne • Bachelor’s degree in management or a related discipline, or equivalent relevant industry experience, preferred • Juris Doctor (JD), Master of Business Administration (MBA), or similar advanced degree preferred • Project Management Professional (PMP) certification through the Project Management Institute (PMI) preferred • Prior experience in banking or financial services preferred • Demonstrated experience managing project budgets, forecasts, timelines, resources, deliverables, and client expectations • Strong leadership and people-management skills, including experience coaching, developing, and supervising team members • Excellent planning, organizational, analytical, and critical-thinking skills • Ability to manage multiple complex and shifting priorities while maintaining attention to detail and quality • Strong problem-solving skills with the ability to anticipate risks, evaluate alternatives, and develop contingency plans • Ability to delegate effectively and ensure work is completed on time, within scope, and according to quality standards • Strong technical aptitude and excellent computer skills • Outstanding written and verbal communication skills, including the ability to communicate complex project information clearly to clients, project teams, and senior stakeholders • Ability to work effectively with a high degree of independence, judgment, and accountability

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • 401(k) • PTO • Sick leave / sick days

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