IT Infrastructure & Security Engineer

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🕒 June 26

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Paragone Solutions, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Paragone Solutions, Inc. is a process-oriented information technology and professional services company based in McLean, VA. The company focuses on delivering outstanding customer satisfaction through a range of services including cybersecurity, IT operations, . Net application development, eLearning, compliance, and staffing. Their managed IT solutions support a 'digital first, remote first' operational model, integrating the best of cloud and on-premise services to ensure secure, compliant, and efficient IT management. Paragone's expertise in meshed cybersecurity and integrated compliance allows them to provide cost-effective and secure IT operational models. The company prides itself on project integration, risk management, and quality communication to enhance productivity and business outcomes.

📋 Description

• Serve as a primary point of contact for troubleshooting hardware, software, and network issues • Build, rebuild, and configure computers and virtual machines, ensuring systems are optimized for performance • Configure and manage Office 365 and Azure tenants, including user and group administration • Provide timely and professional remote and onsite support • Perform network cleanup, reconfiguration, and maintenance to improve stability, efficiency, and security • Monitor and manage system performance, proactively identifying and resolving potential issues before they impact users • Provide remote and onsite helpdesk support for end users, delivering timely resolutions and clear communication • Manage remote patch deployment, software updates, and system upgrades to maintain compliance and security posture • Support and maintain VPN, firewall, and remote access solutions to ensure secure and reliable connectivity • Work with Cisco networking equipment, including switches, routers, and access points, to support LAN/WAN infrastructure • Maintain endpoint security with antivirus/EDR tools, updates, and system hardening practices • Document technical processes, configurations, and troubleshooting steps to support knowledge sharing and continuity • Collaborate with team members to resolve technical issues promptly and contribute to continuous improvement efforts • Actively pursue learning opportunities and stay current with emerging technologies to enhance individual and team capabilities.

🎯 Requirements

• Minimum of five (5) years of computer and network support experience • High School Diploma or GED required; associate or bachelor’s degree in IT or related field preferred • CompTIA A+ certification preferred (Network+, Security+, or Cisco certifications a plus) • Extensive experience with Office 365 and Azure tenant management • Skilled in computer system and network support, including standalone systems, laptops/desktops, and peripheral devices • Strong working knowledge of Windows 10/11 configuration on both virtual and physical environments • Experience with remote patch management tools (e.g., SCCM, Intune, WSUS) and endpoint administration • Familiarity with Cisco networking technologies, including switches, routers, and network troubleshooting • Solid understanding of network protocols, TCP/IP, VLANs, VPN, firewalls, and Active Directory/GPO • Previous help desk or technical support experience required • Excellent problem-solving, troubleshooting, and analytical abilities. • Strong communication skills with the ability to explain technical concepts clearly to non-technical users • Highly motivated self-starter with a passion for learning and adapting to new technologies • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

🏖️ Benefits

• Competitive salaries • Relaxed, life-friendly work environment