Manager, Agent Architecture

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏛️ Architect

👻 Ghost score 0%

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

🏢 Enterprise

💰 Series B on 2024-04

Artificial Intelligence • Enterprise

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty.

📋 Description

• Build and lead the Agent Architecture team • Hire Agent Architects, run weekly 1:1s, conduct performance reviews and career conversations, and create development plans • Set ramp expectations for new hires and coach Associate and mid-level Agent Architects • Set team goals and OKRs aligned with Professional Services priorities • Manage capacity and workload across concurrent engagements and surface resourcing tradeoffs • Represent Agent Architecture to Sales, Product, Engineering, customers, and partners • Guide customers through AI Agent implementations from strategic advice and scoping through end-to-end delivery • Serve as escalation point when agent performance degrades • Define and enforce AI agent quality standards through review • Document best practices and turn recurring field problems into structured Product feedback

🎯 Requirements

• Experience leading people as a formal manager, team lead, or through sustained mentorship with ownership of group growth and output • 3+ years of conversation design and AI agent development experience • Track record of building scalable solution architecture and conversational experiences grounded in real user needs • Advanced prompt engineering skills • Experience integrating REST APIs • Experience working with JavaScript • Strong project and stakeholder management skills • Significant experience working with enterprise customers, including escalated or high-pressure situations • Sound judgment on capacity and prioritization • Ability to work in the USA; Parloa is an E-Verify employer in the USA

🏖️ Benefits

• Performance-based variable component as part of OTE • Equity package