Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Build trusted advisor relationships with key customer stakeholders • Help customers maximize value from the PAR Retail platform through consultative guidance and strategic recommendations • Champion customer goals internally and ensure alignment across partner teams • Deliver data-driven insights and recommendations supporting customer objectives • Translate platform capabilities into practical solutions for business challenges • Identify opportunities to strengthen customer engagement programs and enhance performance • Own assigned customer relationships as the primary point of contact • Facilitate recurring customer meetings, strategic planning sessions, and quarterly business reviews • Coordinate communication across internal and external stakeholders • Monitor progress against customer initiatives and strategic priorities • Surface customer feedback, market insights, and emerging needs to influence product enhancements • Act as the voice of the customer while balancing business objectives and platform capabilities • Develop deep expertise in the PAR Retail platform and customer engagement ecosystem • Partner with Product Marketing, Sales, Customer Success, and Operations teams on capabilities and industry trends • Educate customers on best practices and innovative platform usage • Leverage AI-powered tools to uncover customer insights, enhance analysis, streamline reporting, and deliver impactful recommendations

🎯 Requirements

• Bachelor's degree or equivalent professional experience • 3–5 years of experience in account management or customer success • Experience within technology, software, SaaS, or related industries is a plus, but by no means a prerequisite • Interest in customer engagement, customer experience, loyalty, or digital program strategy • Ability to build trust and develop customer relationships • Ability to communicate clearly across diverse audiences and stakeholder groups • Ability to collaborate across Product, Engineering, Delivery, Customer Success, and Operations teams • Ability to prioritize competing demands and drive progress • Ability to identify risks, obstacles, and opportunities proactively • Solutions-oriented and adaptable mindset • Ability to facilitate discussions, deliver presentations, and influence decision-making • Ability to work in a remote-first environment with accountability • Ability to travel up to 25% as business needs require • Legally authorized to work in the U.S.

🏖️ Benefits

• $10K commission • Remote work arrangement • Equal employment opportunities • Reasonable accommodations for individuals with disabilities