Associate Technical Account Manager

🔥 15 hours ago

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $72.5k - $82.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Serve as the technical owner for assigned accounts across the full PAR product portfolio • Build trusted relationships with customer architects, IT teams, and operations stakeholders • Co-create account plans with Customer Success Managers and lead the technical narrative in QBRs • Maintain technical documentation covering integration maps, active workstreams, open tickets, and escalation status • Own integration workstreams for mid-complexity accounts and document configurations • Design, oversee, and execute scalable, secure, observable, and supportable integrations across the PAR stack • Use Postman for collections, environments, automated tests, monitors, and documentation • Enforce pre-launch quality gates and conduct readiness scans before major campaigns or go-lives • Produce operator-ready runbooks, SOPs, smoke tests, and rollback plans • Surface cross-sell and upsell signals through technical discovery, document them in CRM, and partner with CSMs and Sales • Contribute technical narratives to cross-sell conversations based on customers' technical environments and gaps • Coordinate escalations with Product and Engineering, propose workarounds, and drive resolution with clear ownership and timelines • Partner with Support on clean handoffs, root-cause documentation, and playbook updates • Keep work items and tickets current with weekly moved, blocked, and next updates

🎯 Requirements

• 1–3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology • Background in restaurant technology (hardware and/or software), hospitality SaaS, or a comparable enterprise technical environment strongly preferred • Strong API and integration skills • Proficiency in Postman, including Collections, Environments, test scripts, Monitors, and documentation • Cloud fundamentals in AWS, GCP, or Azure • CI/CD and observability awareness • Exceptional written and verbal communication skills • Experience with Jira, Confluence, or equivalent ticketing and documentation tools • Scripting fluency in at least one language, such as JavaScript/Node or Python, is a major plus

🏖️ Benefits

• Additional compensation may include bonus, commission and/or equity, as applicable • Mentorship and coaching from experienced Technical Account Managers • Equal employment opportunities • Reasonable accommodations for individuals with disabilities