Customer Success Manager

🔥 14 hours ago

⛰️ Colorado, Florida, +6 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PAR Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

PAR Technology is a company that provides a comprehensive suite of technology solutions aimed at the restaurant and hospitality industries. Their offerings include point of sale (POS) systems, digital ordering platforms, payment services, and customer loyalty solutions. PAR Technology aims to streamline restaurant operations through cloud-based technologies that improve speed of service, reduce wait times, and enhance the overall guest experience. They cater to various settings such as quick service, fast-casual, cinemas, casinos, theme parks, hospitality establishments, and convenience stores. By integrating various processes from front of house to back of house, PAR Technology supports a unified commerce experience for enterprises and businesses aspiring for growth.

📋 Description

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM. • Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints. • Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team. • Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews. • Learn Bridg's products in depth and begin fielding first-line client questions, escalating more complex issues to senior team members. • Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner. • Report to the Sr. Manager, Customer Success.

🎯 Requirements

• 1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function. • Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job. • Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once. • Clear, professional written and verbal communication skills, with a proactive, can-do attitude. • Comfort with data — able to read a report or dashboard and summarize what it means in plain English. • Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets. • Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required. • Bachelor's degree or equivalent practical experience. • Legally authorized to work in the U.S. or Canada.