Customer Success Coordinator

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $39.7k - $53k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher education accounts • Partner with internal teams and external stakeholders on implementation, onboarding, and configuration • Troubleshoot technical issues during implementation and post-launch • Escalate issues and coordinate resolutions with the appropriate teams • Support client training and communicate platform functionality and best practices to instructors and administrators • Maintain documentation for implementation processes and common troubleshooting steps • Identify and recommend process improvements to strengthen customer satisfaction and product usage

🎯 Requirements

• Bachelor's degree in business, communications, or a related field • Minimum 1 year of experience in a customer service, account management, sales support, or client-facing role • Basic proficiency in spreadsheets (Excel/Google Sheets) • Strong problem-solving skills with attention to detail and a customer-service orientation • Comfortable explaining technical concepts to non-technical audiences • Strong time management and prioritization skills • Ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency • Completes work with a limited degree of supervision and can act as an informal resource for less experienced associates • Prior experience in a SaaS or subscription-based business is a plus • Familiarity with CRM platforms (Salesforce preferred) • Must attach a resume/CV when applying

🏖️ Benefits

• Meeting-free Friday afternoons for heads-down work and professional development • Professional development opportunities • Employee programs supporting community, learning, and growth • Comprehensive benefits package • Competitive compensation • Reasonable accommodation for applicants and employees with disabilities