Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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SWK Technologies, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $1M Venture Round on 2014-06

Consulting • Healthcare • Logistics

SWK Technologies, Inc. is a technology solutions provider specializing in accounting and ERP software, cloud hosting, and managed IT services. They focus on delivering integrated business management solutions tailored for various industries, including construction, distribution, healthcare, and nonprofit organizations. As a partner with leading software providers like Acumatica and Sage, SWK aims to empower businesses with modern financial systems and secure IT infrastructures, enabling their clients to optimize operations and achieve greater efficiency.

📋 Description

• Serve as a customer advocate by partnering with internal departments to ensure customer needs are understood, addressed, and aligned with business objectives • Coordinate and drive resolution of customer concerns and escalations, particularly those involving multiple departments, while maintaining strong customer relationships • Support and facilitate onboarding for new customers, helping ensure a seamless transition and consistent delivery of services across teams • Identify trends, process gaps, and improvement opportunities through customer feedback • Collaborate with stakeholders to enhance processes, policies, and overall customer success outcomes

🎯 Requirements

• 2-3 years of experience in Customer Success, account management or a similar customer-facing role at an IT solutions or ERP software company • Familiarity with ERP solutions and services • Familiarity with Acumatica and Sage Intacct is a plus • Strong communication and negotiation skills • Conflict resolution skills and ability to set clear expectations • Understanding of client advocacy • Proven track record of managing and retaining customer relationships • Comfortable working with multiple stakeholders and maintaining and building relationships across levels of seniority and functions

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Work From Home • Base salary pay of $80-95k annually, with opportunities for incentive pay