Associate Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fullpath

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🚘 Automotive

Consulting • Marketing • Automotive

Fullpath is a customer data platform (CDP) specifically designed for automotive dealerships. It unifies and activates first-party data to enhance marketing and sales efforts through AI-driven insights and automation. The platform enables dealers to create personalized marketing campaigns, optimize customer engagement, and improve sales performance by providing a comprehensive view of shopper journeys.

📋 Description

• Assist the Customer Success team with creating and executing custom audience lists and campaigns, including digital advertising and email marketing campaigns • Support development and delivery of client-specific assets and reports, ensuring accuracy and timeliness • Create, customize, and manage Dynamic Payments offers and promotional materials • Provide monthly support for co-op submissions • Create and manage inbound cases through a queue, tracking and resolving requests • Provide operational and task-based support for the Enterprise Customer Success team • Collaborate cross-functionally to execute client requests and project deliverables efficiently and to a high standard • Support client communication when needed to fulfill assigned tasks and ensure a positive customer experience • Support strategic initiatives by helping manage project timelines, resources, and communications • Monitor and maintain task workflows, escalate issues, and ensure smooth handoffs • Identify opportunities to improve processes and develop new workflows • Take on additional account or customer support responsibilities, including coverage when a CSM is unavailable

🎯 Requirements

• Strong interest in building a career in Customer Success, with an interest in eventually growing into a Customer Success Manager role • Proactive, curious, and self-directed approach to work • Ability to operate effectively amid frequently changing processes, priorities, and responsibilities • Strong organizational skills and ability to manage high-volume, detailed, task-oriented work accurately • High competency working with data to support business decisions and customer outcomes • Ability to build and implement follow-up processes and manage multiple priorities • Independent problem-solving skills and adaptability in a fast-paced environment • Strong verbal and written communication skills • Exposure to or interest in using AI tools to improve productivity and workflows • Strong work ethic, ownership, and willingness to perform hands-on operational work • Automotive industry and/or digital advertising experience is a plus, but not required • Legal authorization to work in the United States without employer sponsorship now or in the future • Ability to sit for extended periods and perform extensive computer work • Ability to perform job duties from a home office using necessary technology and maintaining productivity • Regular, reliable attendance and punctuality are essential

🏖️ Benefits

• Competitive compensation • Medical insurance • Dental insurance • Vision insurance • Disability insurance • Life/AD&D insurance • EAP • 15 vacation days per year to start • 80 hours of sick leave • 12 paid holidays • Paid parental leave • 401k with company match • Flexible, family-friendly environment supporting work-life balance • Opportunities for learning, growth, and ownership • Global team environment • Cutting-edge AI technology