Freight Operations Specialist

🕒 August 6

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Monitor daily freight and first-mile operations to identify carrier, terminal, and handoff issues in real time. • Investigate, triage, and resolve shipment delays, pickup failures, and other operational exceptions using internal systems, carrier tools, and shipment data. • Maintain accurate shipment tracking, dashboards, and operational reporting across multiple lanes and concurrent shipments. • Own issues from identification through resolution, ensuring appropriate follow-up and escalation when necessary. • Communicate proactively with cross-functional teams regarding shipment status, operational risks, and mitigation plans. • Assist with shipment routing decisions, carrier selection, and lane optimization while balancing service, cost, capacity, and carrier performance. • Support peak season and holiday planning by forecasting operational needs, identifying capacity risks, and developing contingency plans. • Develop and maintain carrier performance reporting, operational scorecards, KPI tracking, SLA reporting, and trend analysis. • Analyze freight data to identify recurring issues, recommend operational improvements, and support data-driven decision making. • Contribute to SOP development, documentation, training materials, and continuous improvement initiatives as freight processes evolve. • Support network expansion, carrier onboarding, acquisitions, and other operational integration projects as needed.

🎯 Requirements

• This role requires West Coast–based working hours and location. • 3–5+ years of experience in freight operations, transportation, logistics, supply chain, or a related operations role. • Experience working directly with LTL, parcel, truckload carriers, terminals, or 3PL partners. • Experience with transportation management systems (TMS), shipment visibility platforms, or carrier portals. • Strong analytical, investigative, and problem-solving skills. • Ability to manage multiple competing priorities in a fast-paced, high-volume operational environment. • High attention to detail with a strong sense of ownership and accountability. • Ability to think critically and make sound decisions with incomplete information. • Experience working with operational metrics, KPIs, reporting, and data analysis. • Intermediate to advanced proficiency in Microsoft Excel and/or Google Sheets. • Comfortable working in an environment where priorities shift quickly and not every situation has a documented playbook.