Freight Operations Specialist

Job not on LinkedIn

🔥 22 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Passport

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

📦 Logistics

🛍️ eCommerce

📋 Compliance

Logistics • eCommerce • Compliance

Passport is a global cross-border commerce enablement company that helps direct-to-consumer and ecommerce brands scale internationally. It provides end-to-end internationalization services including cross-border and DDP shipping to 180+ countries, in-country enablement (importer of record, local fulfillment), marketplace management, seller-of-record tax compliance, duty drawback recovery, and integrations with 3PLs and ecommerce platforms. Passport combines shipping, compliance, and localized storefront/fulfillment solutions to simplify and accelerate global expansion for B2B customers.

📋 Description

• Monitor daily freight and first-mile operations to identify carrier, terminal, and handoff issues in real time • Investigate, triage, and resolve shipment delays, pickup failures, and other operational exceptions • Maintain shipment tracking, dashboards, and operational reporting across multiple lanes and concurrent shipments • Own operational issues through resolution, including follow-up and escalation • Communicate shipment status, operational risks, and mitigation plans to cross-functional teams • Assist with shipment routing, carrier selection, and lane optimization • Support peak-season and holiday planning, capacity forecasting, and contingency planning • Develop and maintain carrier performance reports, scorecards, KPI tracking, SLA reporting, and trend analysis • Analyze freight data, identify recurring issues, recommend improvements, and support data-driven decisions • Contribute to SOPs, documentation, training materials, and continuous improvement initiatives • Support network expansion, carrier onboarding, acquisitions, and operational integration projects

🎯 Requirements

• West Coast–based working hours and location • 3–5+ years of experience in freight operations, transportation, logistics, supply chain, or a related operations role • Experience working directly with LTL, parcel, truckload carriers, terminals, or 3PL partners • Experience with transportation management systems (TMS), shipment visibility platforms, or carrier portals • Strong analytical, investigative, and problem-solving skills • Ability to manage multiple competing priorities in a fast-paced, high-volume operational environment • High attention to detail with a strong sense of ownership and accountability • Ability to think critically and make sound decisions with incomplete information • Experience with operational metrics, KPIs, reporting, and data analysis • Intermediate to advanced proficiency in Microsoft Excel and/or Google Sheets • Comfort working where priorities shift quickly and not every situation has a documented playbook