Sales Account Manager, SMB

🔥 17 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Pathify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

📣 Marketing

📦 Logistics

💰 $25M Private Equity Round - Pathify on 2025-02

Consulting • Marketing • Logistics

Pathify is a Campus Experience Platform (CXP) that provides a unified, system-agnostic digital hub for higher education institutions. It connects prospects, students, alumni, faculty, staff and parents, centralizing campus systems, resources and communities into a single web and mobile experience. Pathify’s SaaS solutions — including portals for prospects, communities, alumni, a digital wallet, chatbots, integrations and analytics — aim to improve student engagement, retention and institutional efficiency.

📋 Description

• Maintain high daily/weekly outreach activity to manage a book of business of at least 45 SMB customer accounts • Drive Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) goals • Manage full renewal cycles for assigned SMB higher education institutions • Identify and close expansion opportunities by cross-selling Pathify features, add-ons, and modules • Collaborate with Customer Success and Support teams to route, monitor, and resolve technical support issues • Conduct account check-ins and frequent product discovery calls • Track KPIs including call/email volume, demo completion rates, pipeline velocity, and renewal timelines • Deliver value-driven demonstrations of Pathify capabilities tailored to SMB client needs • Maintain real-time CRM records, renewal statuses, and upsell pipeline updates • Research Higher Education and Technology trends to discover sales opportunities • Update pipeline metrics daily • Maintain strong knowledge of the Pathify platform and valuable use cases • Perform other duties as assigned

🎯 Requirements

• 2-3 years of account management in a SaaS environment, or equivalent experience in a similar role • Evidence of consistent above quota production in a similar role • Ability to travel occasionally • High-energy, activity-driven mindset with strong organization and time management skills • Capacity to use initiative and independent judgment appropriately while making decisions quickly and effectively • Rapid mastery of the technology • Willingness to motivate colleagues and teams to work towards shared sales targets and strategies • Comfortable with quantifiable metrics, daily call/activity expectations, and aggressive retention targets • Entrepreneurial spirit, intellectual curiosity, and persuasive confidence • Demonstrated desire for continuous learning and improvement • Trust, positivity, patience, and a desire to learn and have fun • Ability to use standard office equipment, computer equipment and software, including word processing, database management, spreadsheet applications, and electronic mail • Higher Ed tech experience a plus • Start-up professional experience a plus

🏖️ Benefits

• Health, Dental, and Vision insurance • Flexible Spending Account (FSA) or Health Savings Account (HSA) • Life Insurance • Unlimited Paid Time Off (PTO) • Parental Leave • 401(k) plan • Company Match • Student Loan Reimbursement program • Home Office Stipend • Employee Assistance Program (EAP) • Mental health resources

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