Senior Learner Support, Outreach Specialist

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $85k - $110k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pathstream

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Venture Round on 2021-08

Consulting • Healthcare • Logistics

Pathstream is a company focused on upskilling and empowering workers with critical digital skills needed for the future of work. They offer programs that enhance productivity by providing targeted skill-building and career clarity. Their solutions aim to improve frontline workforce retention and drive digital transformation in businesses by developing a more tech-savvy workforce. Pathstream also champions diversity by helping to build a diverse talent pipeline. They combine AI-driven skill-building with human coaching to support career development and enhance managerial capabilities, ensuring employees are well-equipped for evolving roles in the digital world.

📋 Description

• Ramp up on new client/partner programs and maintain current knowledge across the portfolio • Guide new learners through onboarding and provide ongoing information, encouragement, and support • Design and execute intervention and follow-up strategies through email, SMS, and phone to improve retention and completion • Track and evaluate intervention results and refine approaches for retention and engagement • Support refinement and development of AI-powered learner support tools • Surface learner feedback to Marketing, Product, and other relevant internal teams • Collaborate cross-functionally with Support, Program, Product, and Marketing teams to resolve learner-reported issues • Monitor learner engagement metrics and outcomes • Identify opportunities to clarify marketing and flag product bugs

🎯 Requirements

• 3–5 years of experience in a high-touch, relationship-driven support role, with at least 1–2 years in a senior, lead, or mentorship capacity • Ability to build trust and rapport quickly • Empathy and patience when supporting struggling or frustrated learners • Strong written and verbal communication skills across email, SMS, and phone • Exceptional organizational skills and attention to detail • Ability to absorb and synthesize context across multiple clients/partners and tailor communications • Analytical mindset with ability to identify patterns and trends in engagement data and learner feedback • Comfort using metrics and data to inform decisions • Proactive, self-directed approach • Experience training or tuning AI/chatbot tools is a plus • Flexibility to work early East Coast hours as needed to support learners in Europe

🏖️ Benefits

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback • Strong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world • 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents • Flexible spending account (health) • Employee Assistance Program (mental health, financial health, legal support, and more) • Free access to wellbeing apps like Ginger and Headspace • Flexible paid time off and 13 paid holidays • Generous paid parental leave • Short and long-term disability insurance (100% company paid) • Annual professional development budget • Company-provided laptop • Remote-first culture • Life insurance (100% company paid) • Optional supplemental life insurance • 401(k) • Discounted pet insurance