Support Line Operator – Per Diem

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🔥 1 minute ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $21 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Pathways Vermont

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

💼 Consulting

🏨 Hospitality

Healthcare • Consulting • Hospitality

Pathways Vermont is a nonprofit organization that provides peer-led mental health and community support services across Vermont. They operate permanent supportive housing, peer support centers, Soteria House (a therapeutic alternative to hospitalization), a 24/7 support line, peer respite (Rosewood Cottage), forensic community treatment, and rural outreach programs. Pathways also runs a training institute and workforce development initiatives to equip individuals and agencies with human-connection-centered practices. Their work focuses on housing stability, community integration, crisis alternatives, and destigmatizing mental health for Vermonters.

📋 Description

• Provide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches • Respond to callers and texters via phone or text within a reasonable timeframe • Communicate via email, chat, and text with co-workers and supervisors • Complete accurate data collection after each call • Communicate programmatic expectations and limitations to callers and texters • Negotiate adversity and challenging conversations with callers, including conversations about death or wanting to die, substance use, altered states, extreme states, and oppressive systems • Assist callers in crisis and refer them accordingly to appropriate resources • Understand and adhere to policies and procedures, including emergency and on-call protocols • Attend mandatory meetings and training unless excused by the employee’s manager/HR • Complete the Certified Peer Support Provider (CPSP) process • Provide phone support that is free, confidential, nonjudgmental, and available to all Vermonters 24/7

🎯 Requirements

• Must live and work in Vermont • Must have the ability to attend 1 team meeting and 1 supervision monthly • Must have the ability to work 1 shift every 4 weeks unless otherwise agreed upon with Supervisor • Direct lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate • Ability to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center • Ability and willingness to share one’s own life experiences with intentionality and thoughtfulness • Commitment to providing quality peer support and alignment with peer values/ethics • Excellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice • Willingness to self-reflect, learn, and take responsibility • Willingness to practice new ways of being in relationships and to seek support when needed • Ability to negotiate crisis situations and set professional boundaries and personal limits • Risk and discomfort tolerance • Willingness to try to find reconnection after disconnection • Ability to work independently and as part of a team • Advanced computer literacy skills; experience with Google Suite preferred • Ability to multitask between phone calls, textline, and team communication • Ability to independently meet job requirements • High school degree or comparable work experience • Availability to work occasional holidays • Ability to work from home independently in a confidential space with limited distractions • Reliable internet connection • Daily operation of a computer and virtual phone software • Ability to read information captured in type on a computer screen • Frequent typing and communicating with team members in a group chat • Ability to participate in virtual meetings • For training purposes if needed, ability to work in an office setting either with others and/or independently

🏖️ Benefits

• Access to a wide variety of Pathways facilitated trainings including Intentional Peer Support

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