Telecom Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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Patriot Growth Insurance Services, LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2019

🛡️ Insurance

💸 Finance

🤝 B2B

💰 Debt Financing on 2022-08

Insurance • Finance • B2B

Patriot Growth Insurance Services, LLC is a leading provider of risk management and insurance solutions that focuses on promoting business growth and safeguarding personal goals. With a commitment to delivering unparalleled service, they empower local brokers to offer comprehensive insurance options tailored to meet the diverse needs of businesses and individuals. By leveraging an expansive network of national carrier partners, they specialize in property & casualty and employee benefits, ensuring their clients receive the protection and support necessary to confidently pursue their goals.

📋 Description

• Lead enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations • Manage telecom circuit migration across approximately 170 independent agencies • Plan communications, implementation, cutovers, issue resolution, and post-cutover support • Coordinate site readiness assessments, number porting, user migration planning, stabilization, and business continuity • Govern telecom vendor and managed services provider relationships, including service delivery, contract compliance, escalations, and performance outcomes • Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes • Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO on cost visibility, resource planning, migration readiness, and operational performance • Coordinate with agency stakeholders, carriers, project managers, vendors, and internal technology teams • Manage contractors, vendors, and cross-functional workstreams • Support scheduled evening and weekend production cutovers

🎯 Requirements

• 7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines • 3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations • Experience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination • Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post-migration support • Strong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle governance, and operational support models • Experience managing managed services provider performance, service delivery, vendor governance, SLAs, and contract adherence • Understanding of budgeting, forecasting, invoice review, cost controls, savings identification, and telecom expense optimization practices • Experience leading enterprise migration initiatives, coordinating multiple stakeholders, managing risks and dependencies, and supporting business continuity requirements • Strong troubleshooting and escalation management experience related to telephony, connectivity, call quality, circuit, and user experience issues • Experience coordinating after-hours production cutovers and migration activities • Excellent communication, documentation, planning, and executive reporting skills • Ability to manage at least one contractor supporting telecom migration and operational activities • Experience with RingCentral and other leading UCaaS platforms • Familiarity with telecom inventory management tools, carrier portals, and managed network services operating models • Experience supporting mergers, acquisitions, integrations, or rebranding initiatives • Experience partnering closely with a PMO on resource planning, dependency management, governance routines, and executive reporting • Insurance industry experience • Experience supporting telecom cost reviews, invoice validation, disconnect cleanup, dispute resolution, and savings initiatives • Scheduled evening and weekend work is required • Role is based in the United States

🏖️ Benefits

• Multiple medical plan options, with preventive care covered at 100% • Free virtual medical and mental healthcare for employees and their families • Dedicated healthcare concierge • Employer-paid short-term and long-term disability coverage • Paid parental leave • Personalized PTO without traditional accruals • Separate sick leave • Competitive 401(k) company match • Comprehensive dental and vision coverage • Employee Assistance Program with confidential mental health, legal, financial, and work-life support • Company paid holidays • Comprehensive health and welfare program extending to family and domestic partners

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