Customer Service Representative III

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Patterson Companies, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1877

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Patterson Companies, Inc. is a leading distributor and provider of products, technologies, services, and business solutions for the dental and animal health markets. The company has a comprehensive portfolio and distribution network, supported by a dedicated workforce, aimed at enhancing oral and animal health worldwide. Patterson serves customers across North America and the United Kingdom, offering expertise and support as a trusted partner in these markets.

📋 Description

• Assist internal and external customers and sales representatives with order entry professionally, skillfully, and expediently • Place outbound calls to existing customers to identify and suggest additional products and increase sales and services • Work closely with Territory Representatives, Branch Offices, and Customer Lists for lead generation • Accurately process customer transactions in the order entry system, including orders, quotes, and returns • Maintain accurate customer, territory, and facility records and document customer interactions • Generate reports • Monitor scheduled shipment dates to ensure timely delivery • Maintain compliance with Company, State, and Federal regulatory guidelines • Adhere to Accounts Receivable policies and practices • Verify prices and terms according to standard procedures and customer profitability profiles • Multitask across multiple computer systems and communication platforms • Maintain current knowledge of company products, policies, and procedures • Develop strong working relationships across business functions, with customers, and with manufacturing partners • Provide customer service and sales support; respond to queries, answer questions, and solve problems • Communicate pertinent customer information to outside sales representatives or appropriate management • Identify customer requirements and recommend specific products or solutions • Upgrade telephone orders • Introduce and promote new products during calls • Identify opportunities to increase sales through complementary product recommendations and past-purchase analysis • Initiate and complete follow-up activities to close sales opportunities • Utilize selling processes and techniques to increase sales • Perform other Customer Service Representative III duties as assigned

🎯 Requirements

• High School Degree or equivalent • Exceptional customer service and organizational skills • Accuracy and strong attention to detail • Effective verbal, written, and interpersonal communication skills • General computer proficiency including knowledge of MS Office • Associate’s Degree or equivalent combination of education and experience preferred • Proficiency in SAP or related ERP preferred • Ability to operate a computer or other office devices for the majority of the workday • May occasionally need to move packages up to 10 pounds • Ability to communicate with others in person, over the phone, and in writing • Ability to understand and effectively exchange accurate information with coworkers, customers, and vendors • Ability to read and interpret various electronic and written documents • Minimal local travel, up to 10%, for a sales ride-along or training opportunity

🏖️ Benefits

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program • 401(k) Match Retirement Savings Plan • Paid Time Off (PTO) • Holiday Pay & Floating Holidays • Volunteer Time Off (VTO) • Educational Assistance Program • Full Paid Parental and Adoption Leave • LifeWorks (Employee Assistance Program) • Patterson Perks Program • Unique incentive programs and rewards for eligible employees