Estimating Coach

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Paul Davis Canada

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1966

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

Paul Davis Canada is a property restoration franchise network providing full-service emergency cleanup and restoration for residential and commercial properties across Canada. The company offers 24/7 emergency response with a rapid (30-minute) contact window and onsite deployment for disasters including water damage, flood, fire and smoke damage, mould remediation, storm and wind damage, biohazard cleanup, and content restoration. Paul Davis Canada also supports insurance claims with quality assurance, IICRC-certified technicians, preferred vendor programs, franchise locations nationwide, and additional services such as remodeling and commercial large-loss response.

📋 Description

• Provide operational support to the Paul Davis franchise network and FAST Estimating Team to complete accurate, timely, and profitable estimates • Provide ongoing FAST process training and support to franchisees • Create and update training materials, FAST Hub content, documentation, and network communications • Provide onboarding and ongoing coaching to FAST Estimating Team members • Coordinate communication between the FAST Team, PDRI team members, and franchisees • Route urgent and important communications related to process gaps and collaboration • Support scheduling of 1:1 calls, FAST Consultations, and other meetings • Provide direct estimating support during spike volume for all job types and estimating platforms • Ensure scoping, documentation, software, and communication practices support accurate and profitable estimating • Provide statistics and KPI updates on network demand, volume projections, and resource allocation • Act as a liaison to solve problems and address gaps in subject matter expertise and capacity • Attend company or team meetings in person or virtually as required • Support other Claims Force team members during periods of lower FAST Estimating demand • Meet with offices to train and coach on standard processes, best practices, and problem-solving • Distribute FAST Estimate requests and rebalance workloads to meet service-level commitments • Drive continuous improvement and demand for the FAST Estimating Service

🎯 Requirements

• High school diploma or GED • Bachelor's degree or equivalent experience in business administration or related field • 2 plus years of direct coaching, training, or onboarding experience • 3 plus years' experience with estimation principles and concepts in the property restoration/insurance industry • Ability to leverage technology for learner-focused training and coaching • Strong organizational and time management skills • Ability to prioritize, communicate, and manage multiple assignments simultaneously • Excellent verbal and written communication skills with a customer-service mindset • Ability to collaborate with franchisees and internal teams • Proficiency with project management software, CRM systems, Microsoft Office Suite, especially PowerPoint, Zoom, and Teams • Ability to learn and operate RMS, Xactimate, XactAnalysis, Claims Connect, Mobile Claims, MICA Exchange, PowerBI, SharePoint, OneDrive, Adobe, and other operating systems • Ability to work under pressure • Exceptional attention to detail • Ability to conceptualize and work independently • Self-driven • Ability to operate office equipment and computers • Ability to maintain confidentiality • Ability to follow Paul Davis Values, Vision, Mission, and 10 Serving Basics • Customer service experience preferred • 5 plus years' restoration industry experience preferred • Must have stable internet access when working out of the office • Must use provided VPN technology for secure remote access • Ability to safely operate a passenger vehicle • Up to 25% travel may be required

🏖️ Benefits

• Medical, Dental & Vision Benefits • 401(k) matching • Training & development • Opportunity for advancement • Employee discounts • Opportunity for Overtime • Paid Time Off • Great Company Culture