
1001 - 5000 employees
💼 Consulting
🏥 Healthcare
🎖️ Defense
💰 Private equity on 2016-12
Consulting • Healthcare • Defense
Pavion is a provider of integrated fire protection, security, and audiovisual systems for commercial and institutional clients. The company offers end-to-end services including consulting and design, installation and technology integration, proactive monitoring, IT managed services, maintenance/subscription plans, and AI-enabled video surveillance. Pavion serves enterprise and B2B customers across sectors such as retail, data centers and technology, education, healthcare and pharmaceutical, government and defense, and property management, emphasizing compliance, reliability, and long-term service partnerships.
🔥 2 minutes ago
🏄 California, Massachusetts – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
👷♀️ Project Manager
🚫👨🎓 No degree required
👻 Ghost score 10%
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1001 - 5000 employees
💼 Consulting
🏥 Healthcare
🎖️ Defense
💰 Private equity on 2016-12
Consulting • Healthcare • Defense
Pavion is a provider of integrated fire protection, security, and audiovisual systems for commercial and institutional clients. The company offers end-to-end services including consulting and design, installation and technology integration, proactive monitoring, IT managed services, maintenance/subscription plans, and AI-enabled video surveillance. Pavion serves enterprise and B2B customers across sectors such as retail, data centers and technology, education, healthcare and pharmaceutical, government and defense, and property management, emphasizing compliance, reliability, and long-term service partnerships.
• Respond to end user/customer-reported issues via inbound and outbound phone and email communications, including updating customers, providing instruction, technical support, coaching, and negotiating • Determine the appropriate course of action and follow through to ensure resolution • Coordinate projects related to security solutions such as CCTV systems, including scheduling, ordering equipment, communicating with onsite personnel, updating customers on status, and ensuring work is completed per scope • Perform data entry in the workflow system for transactions and tasks • Log activity, report, generate work orders and shipments, and perform other tasks related to service requests • Manage costs, margin, and budget on individual or group work orders • Handle warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
• 2+ years of customer service, dispatch and/or tech support experience • High School Diploma • Able to navigate computer based ticketing system • Experience managing schedules • Strong multi-tasking and documentation skills • Detail oriented and analytic problem solver • Mechanical/technical aptitude • Customer service attitude • Ability to multi-task under pressure • Time management and ability to meet deadlines
• Comprehensive benefits package
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