Support Operations Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Pax8

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

🤝 B2B

☁️ SaaS

💰 $50M Debt Financing - Pax8 on 2023-09

Marketplace • B2B • SaaS

Pax8 is a cloud commerce marketplace and platform that helps managed service providers (MSPs) and small businesses discover, purchase, provision, and manage cloud solutions. It combines a vendor marketplace, subscription and billing management, security offerings, training (Academy), and professional services to enable partners to scale, sell smarter, and protect their customers.

📋 Description

• Analyze recurring support reporting and dashboards to identify support demand, case-handling efficiency, trends, and unusual patterns • Help turn support data into focused improvement opportunities • Create and maintain ServiceNow workflows, playbooks, forms, and service catalog experiences • Contribute to agentic AI experiments by developing prompts, designing tests, and evaluating results • Identify knowledge gaps, support audits, and improve knowledge used by people, automations, and AI-powered experiences • Partner with Escalations and Partner Success to understand recurring pain points • Translate frontline challenges into requirements and priorities for tools, automation, and process improvements • Develop technical capabilities across data, ServiceNow, automation, and AI through learning, shadowing, delivery, and self-directed development • Maintain visibility of project and build work through team backlog and ticketing processes • Maintain clear communication and availability during business hours • Improve reporting, knowledge quality, automation, and tooling to address recurring support problems

🎯 Requirements

• Reasonable hands-on experience from technical support, support operations, information technology, or work involving data or automation, or strong technical aptitude • Familiarity with ServiceNow, reporting technology, or low-code automation platforms • Comfort with spreadsheets, operational reports, data, and straightforward queries • Curiosity about AI, automation, and agentic workflows • Ability to create clear, structured documentation • Ability to translate frontline challenges into practical tooling, process, or automation opportunities • Ability to identify underlying causes of recurring problems • Ownership of work, visible progress, and consistent build and documentation standards • Relevant education or equivalent practical experience • Familiarity with ServiceNow and Knowledge-Centered Service principles helpful • Practical interest or experience in AI and automation a plus • Valid right to work in United States • Successful candidates must complete pre-employment checks, including ID verification, reference requests, and qualification checks

🏖️ Benefits

• 401(k) with Company Match • Medical, Dental & Vision Coverage • Employee Assistance Program (EAP) • Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance • Flexible Open PTO • Paid Sick Leave • Paid Parental Leave • RTD EcoPass (eligible Colorado-based employees) • Internal development hub • Learning & Development trainers • AI-powered tools • Mentorship from “born in the cloud” mentors • Cross-continent collaboration • Pre-employment checks provided to candidates for their records