Lead Implementation – Shared Services Ops

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Paylocity

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 $10M Venture Round - Paylocity on 2008-05

HR Tech • SaaS • B2B

Paylocity is a provider of cloud-based payroll and human capital management software for businesses of all sizes. Its platform includes payroll, HR, time & labor, benefits administration, talent management (recruiting, onboarding, performance, learning), employee experience tools and AI-driven features, and it serves small businesses through enterprises as well as partners such as accountants, brokers, and tech partners.

📋 Description

• Supervise operations for the designated team • Supervise day-to-day work and delegate assignments • Train, coach, and develop new and existing team members • Facilitate business and team update communications through meetings, 1:1s, and team huddles • Provide recommendations to managers on performance management, promotions, terminations, and performance issues • Develop best practices with management to improve team performance • Handle escalated client and departmental issues and determine resolutions • Take action on employee performance and professional conduct issues with manager collaboration • Conduct quality assessments and evaluations and review assignments and performance metrics weekly • Resolve escalated client concerns while communicating with Paylocity leadership and C-level client contacts • Identify improvement areas and recommend supplemental training • Lead training for new and existing team members • Create, update, and maintain training and reference documentation • Act as a technical resource and answer team member inquiries • Manage incoming workload through queue monitoring, organization, and communication with Implementation Managers, Team Leads, Consultants, and Data Conversion • Update tools and internal training documentation

🎯 Requirements

• Minimum three years of experience in Payroll Implementation required • Bachelor’s degree preferred or equivalent experience • Previous Implementation and/or Implementation internal support experience strongly recommended • Previous management experience is a plus • Previous experience and understanding of Paylocity’s tools preferred • Ability to mentor and coach peers • Strong problem-solving and analytical ability • Proficiency in Microsoft Office with strong Excel skills • Ability to sit for extended periods, typically 7–8 hours a day • Ability to operate computer and phone systems, type, and use multiple software programs simultaneously

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Annual bonus • Restricted stock unit grant based on individual performance • Reasonable accommodations for applicants and employees with disabilities