Moving Operations Specialist

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Sirva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Serve as the Moving subject matter expert for Sirva Relocation • Act as the primary point of contact for the agent network and third-party services before, during, and after each relocation • Manage customer service escalations • Perform system audits to ensure agent network compliance • Manage cost controls and approvals for exceptions and third-party costs • Provide allocation recommendations to drive quality and customer satisfaction • Work with team members to ensure the best customer experience • Work with IT on system enhancements • Document all interactions with agents and Relo

🎯 Requirements

• Associate's degree or business diploma required, or equivalent experience • Exceptional customer service skills • Ability to multitask in a fast-paced environment • Attention to detail • Analytical and problem-solving skills • Outstanding communication skills • Domestic Household Goods background preferred • Self-motivated

🏖️ Benefits

• Comprehensive benefits package including Medical • Dental • Vision • 401(k) • FSA/HSA • Employer HSA Match • Life & Disability Insurance • Paid Time Off • Volunteer Time Off • ID Theft Protection Plan • Benefits may vary based on employment status and may not be available for temporary or non-full-time employees