Customer Support Representative

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is a provider of dealership management software (DMS) focused on automotive retail. Its flagship product, PBS Systems v10 APEX, is an all-in-one, modern platform that supports accounting, sales, fixed ops (service and parts), CRM, and a digital service suite for customer-facing workflows. The company emphasizes integrations (including OEM warranty portal connectivity), partner ecosystems, training and support, and positions itself as a cloud/modern software solution for dealerships with over 35 years of industry experience.

📋 Description

• Serve as the primary point of contact for clients. • Deliver timely technical assistance and troubleshooting support via email, SMS, and phone. • Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication. • Respond promptly to customer inquiries across email, SMS, and phone. • Collaborate with the support team to resolve customer issues efficiently and share service-improvement insights. • Use internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately. • Escalate complex or unresolved issues to appropriate internal teams with clear context and urgency. • Document customer interactions and issue resolutions in Salesforce.

🎯 Requirements

• Previous experience using Salesforce or a similar CRM • Familiarity with dealership operations and common automotive industry tools • Excellent communication skills

🏖️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. • Comprehensive health benefits – Medical and dental coverage to support your well-being. • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. • Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter. • Employee recognition – Regular appreciation programs and performance-based incentives • Competitive compensation package • Competitive annual base salary • Additional performance incentives • Attractive referral bonuses • Staff discounts – Exclusive savings with partners such as GM, Dell, and more