Customer Support Specialist II – Patients

🔥 27 minutes ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PracticeTek

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

PracticeTek is a U. S. -based software and services company that builds and invests in healthcare technology solutions for retail healthcare providers. It delivers SaaS products and services to improve patient experience, attract new patients, and simplify practice operations for clinics in specialties such as dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. PracticeTek operates as a platform consolidator, acquiring and partnering with healthcare-focused software brands (16 brands, 700+ employees), offering shared services, benefits, and growth support to portfolio companies and independent practices.

📋 Description

• Respond promptly and professionally to Tier 1 support tickets via email, phone, and chat • Document and resolve cases within established SLAs using Salesforce and Freshdesk • Provide an empathetic, solutions-focused customer experience • Send CSAT surveys after resolution, analyze trends, and share insights with the team • Accurately record and communicate case details across teams • Develop and maintain internal and customer-facing knowledge base articles • Track and escalate recurring issues to Tier 2 or management • Use internal tools to manage workload, document interactions, and schedule follow-ups • Stay current on process updates, products, and workflows • Contribute to light project management tasks, including progress tracking and deliverable updates • Participate in process improvement initiatives and internal documentation updates • Meet a call answer rate of at least 90% and customer satisfaction score of at least 90%

🎯 Requirements

• 4+ years of experience in customer success, account management, or a related field, preferably in a SaaS or technology company • High School Diploma or GED required • Strong communication and interpersonal skills • Excellent problem-solving and critical-thinking abilities • Experience as a team or shift lead is preferable • Ability to manage multiple accounts and projects simultaneously • Ability to thrive in a fast-paced, evolving environment with shifting priorities • Technical aptitude and willingness to learn new software and systems • Associate’s degree or Bachelor’s degree in Business, Marketing, Communications, or a related field is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) with company match • May be eligible for additional compensation such as bonuses or equity • Career and skills growth opportunities • Continuous development • Flexible work arrangement / remote work