Customer Support Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PBS Systems

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚘 Automotive

☁️ SaaS

🤝 B2B

Automotive • SaaS • B2B

PBS Systems is an established provider of dealership management software (DMS) focused on automotive retailers. With over 35 years of industry experience, PBS offers v10 APEX, a modern, all-in-one platform that combines accounting, sales, service, parts, CRM, and a digital service suite to support dealership operations. The company emphasizes automation, modular multi-role technology, integrations (including payments and OEM warranty portals), training, support, and partner collaborations. PBS operates from Canada (head office in Calgary) with additional offices in North America and runs dealer-focused events and education for customers.

📋 Description

• Maintain a high level of customer satisfaction through thoughtful, timely, and solution-oriented communication. • Respond promptly to customer inquiries through email, SMS, and phone, ensuring a consistent and supportive experience across all channels. • Collaborate with the support team to resolve customer issues efficiently and share insights that improve overall service delivery. • Utilize internal help documentation and tools to troubleshoot and resolve technical problems quickly and accurately. • Escalate complex or unresolved issues to the appropriate internal teams with clear context and urgency. • Accurately document customer interactions and issue resolutions within Salesforce to maintain transparency and support knowledge sharing.

🎯 Requirements

• Previous experience using Salesforce or a similar CRM • Familiarity with dealership operations and common automotive industry tools • Excellent communication skills

🏖️ Benefits

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. • Comprehensive health benefits - Medical and dental coverage to support your well-being. • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. • Employee recognition - Regular appreciation programs and performance-based incentives • Competitive compensation package • Competitive annual base salary • Additional performance incentives • Attractive referral bonuses • Staff discounts – Exclusive savings with partners such as GM, Dell, and more