Senior Manager, Technical Support

Job not on LinkedIn

🕒 July 2

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

PDI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

PDI is a company dedicated to preventing and controlling infections across healthcare, foodservice and community settings. It develops and manufactures evidence-based infection-prevention products (including disinfecting and sanitizing wipes and sprays), UVC disinfection systems (Tru‑D), and provides contract manufacturing services for consumer and pharmaceutical products. PDI combines R&D, clinical partnerships and large-scale manufacturing to supply hospitals, foodservice operators and other institutional customers.

📋 Description

• Oversee the Tru-D Support Specialist (“TSS”) team and Technical Support Managers • Act as the liaison between the Tru-D Sales Team, TSS team, Operations, R&D and customers • Equip the TSS team with adequate tools and training for customer device uptime and maintenance • Set strategic objectives for technical support organization • Hire, onboard, and coach technical support team • Establish warehouse repair program with adequate processes, tools and resources • Model exceptional service to customers and serve as point of escalation • Balance and optimize team workload • Drive initiatives to maximize customer uptime • Travel with TSS team to provide training, coaching and assist with case coverage • Enter and investigate customer complaints • Work closely with Contracts team for Service Agreement sales

🎯 Requirements

• Bachelors degree or Technical Trade Certificate • 5+ years technical field service experience • 3+ years of management experience • Mechanical aptitude and repair best practices • Proficiency in Microsoft Office Suite, Apple and Android OS • Proficient in Salesforce.com, preferred • Experience servicing or manufacturing with healthcare capital equipment or medical devices preferred. • Ability to manage a remote team using available tools and systems • Reliable for efficiency, accuracy, and attention to detail • Ability to learn quickly and multitask • Must have time management, organization, and communication skills • Must be able to motivate and engage remote team.

🏖️ Benefits

• Medical, behavioral & prescription drug coverage • Health Savings Account (HSA) • Dental • Vision • 401(k) savings plan with company match and profit sharing • Basic and supplemental Life and AD&D insurance • Flexible Spending Accounts (FSAs) • Short & long-term disability • Employee Assistance Program (EAP) • Health Advocacy Program • Legal services, critical illness, hospital indemnity, accident coverage, ID theft and fraud protection, pet insurance and employee discounts. • Sick & safe leave, vacation, company & floating holidays, paid parental leave, summer hours and flex place/flex time options.