Director, Account Management

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🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Pharmacy Data Management, Inc. (PDMI)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Pharmacy Data Management, Inc. (PDMI) is a company specializing in pharmacy data processing and administration services. Founded in 1984, PDMI offers a range of services tailored to private label Pharmacy Benefit Managers (PBMs), vertically integrated health plans, and hospital systems. The company emphasizes transparency and provides clients with full access to their data 24/7. PDMI offers Pharmacy Benefit Administrative Services, 340B Administration, as well as Hospice and Long-Term Care Services, ensuring efficient and effective solutions for their clients. The company prides itself on its independence from wholesalers and specialty pharmacies, allowing for unbiased service without hidden agendas or fees.

📋 Description

• Develop and implement a scalable Account Management operating model, including role structure, account segmentation, career tiering, governance processes, and measurable performance expectations. • Ensure Account Managers develop a deep understanding of client business needs, operational priorities, growth objectives, and market challenges to position PDMI as a strategic business partner. • Drive the evolution of client engagement from transactional reporting and raw data delivery toward insight-driven consultative partnership that demonstrates measurable business value and strategic impact. • Ensure Account Managers understand and effectively coordinate PDMI’s operational, technical, product, implementation, support, and service functions to deliver a unified and consistent client experience. • Establish a culture of ownership, accountability, strategic thinking, and proactive client leadership by implementing clear expectations, measurable standards, coaching frameworks, and consistent performance management practices. • Drive executive-level client engagement strategies that strengthen long-term partnerships and align PDMI solutions to evolving client business objectives. • Establish and standardize processes for managing client relationships, including contracts, quarterly business reviews, renewals, service agreements, and overall account governance to ensure consistency and reduce churn. • Partner with the Director of Enterprise Client Engagement to ensure Account Managers have necessary support for escalated or recurring client issues, ensuring timely resolution and alignment across internal teams. • Advocate for clients internally and collaborate cross-functionally with Product, IT and Operations to improve delivery, enhance client experience, and align on priorities. • Leverage data and insights to monitor account health, anticipate risks, inform decision-making, and provide regular reporting to leadership on performance and opportunities. • Ensure alignment across internal teams by communicating client objectives, priorities, and opportunities to support growth and improve overall client outcomes. • Maintain strong knowledge of PDMI products, services, and enhancements to effectively support clients and guide the team.

🎯 Requirements

• Bachelor’s degree in business, communications, healthcare administration, or a related field required. • Advanced degree (e.g., MBA, MHA, or similar) preferred. • 8+ years in account management or customer success (healthcare IT or technical environment preferred). • 5+ years leading and developing client-facing teams required. • Experience driving retention, growth, and managing client lifecycle processes required.

🏖️ Benefits

• Flexible Work: Fully remote opportunity with a company that cares.