Account Resolution Specialist

Job not on LinkedIn

🕒 September 8

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Protect and preserve credit union assets and relationships • Manage high-volume outbound and incoming member calls regarding delinquent and overdrawn accounts • Make payment arrangements within policy and procedure guidelines • Contact members with past-due accounts, loans, and Visa accounts by phone, email, and mail • Discuss outstanding balances and payments, establish repayment schedules, and obtain payments • Apply knowledge of bankruptcy, collateral protection insurance, credit reporting, GAP, mechanical breakdown insurance, debt protection, repossessions, account and loan maintenance, deceased member accounts, straw loans, and ACH setup • Complete complex collection and closure tasks for delinquent accounts • Review and prepare negative shares reports for charge-off • Follow up on recovery and continued collection efforts for charged-off accounts • Review and unlock dormant accounts as needed • Manage a queue of delinquent accounts and recommend accounts for repossession or charge-off • Prepare collateral recovery files and submit them to management for voluntary or involuntary repossession approval • Provide guidance to teammates and branch staff • Assist with training new department staff • Waive account fees within authorization level • Review internal processes and recommend efficiency improvements • Perform all other assigned duties

🎯 Requirements

• Minimum one (1) year experience in customer service or collection experience required • Knowledge of federal, state, and local laws, statutes, regulations, codes, and standards related to the area of responsibility • Knowledge of the functional relationship between branches and the loan department • Knowledge of legal proceedings applicable to collection, repossession, foreclosure, liens, and bankruptcy • Knowledge of the Symitar and Temenos systems preferred • Ability to work with a computer-based collection-tracking system • Ability to analyze and evaluate situations affecting the credit union’s loan assets • Ability to work extended hours as required or requested by management • Candidates must reside in Washington or Oregon • Ability to work Monday-Friday 9:00am-6:00pm and rotating Saturdays 9:30am-2:00pm

🏖️ Benefits

• Compensation incentives; performance-based targets vary by role • Medical, dental, and vision insurance • Medical, dental, and vision insurance paid 100% by the company for employee-only coverage • Health Care FSA (HCFSA) • Health Savings Account (HSA) with employer contributions • Dependent Care FSA (DCFSA) • Life and AD&D insurance • 401k plan • 8 hours of vacation accrued monthly • 8 hours of sick leave accrued monthly • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time • Full-time regular benefits; most benefits start the first of the month following hire, and 401k eligibility begins the first of the month following 60 days of employment