Contact Center Specialist

Job not on LinkedIn

🕒 June 12

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $17 - $25 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Establish professional, quality-based member relationships focused on meeting financial needs • Promote a service culture by recommending credit union products and services • Serve as a liaison between members and the credit union in accordance with policies and procedures • Greet and assist members through the phone channel • Gather, process, and record member transactions including withdrawals, loan payments, wire transfers, and money transfers • Answer inquiries about statements, share withdrawals, and loan payoffs • Provide technical support for online banking, including setup, troubleshooting, and self-help guidance • Follow member identification and security procedures, including fraud detection and high-risk transaction processing • Identify and promote sales opportunities, loan programs, products, and services • Work toward production and referral goals and participate in Sales and Marketing initiatives • Perform other duties as assigned

🎯 Requirements

• Reside in Washington or Oregon • Minimum six (6) months experience in a sales or customer service environment • In-depth knowledge of credit union products, services, policies, procedures, and systems such as Symitar • Awareness of competitor offerings • Proficiency in managing difficult customer interactions and resolving member issues • Ability to cross-sell products and services • Ability to address member account issues • Ability to set and achieve program goals • Ability to manage work under pressure and meet deadlines • Ability to work Monday-Friday 7:45am-6:00pm and rotating Saturdays 9:30am-2:00pm • Contact center or financial institution experience preferred

🏖️ Benefits

• Additional $2.00 per hour bilingual differential for employees who can support members in a second language, subject to verification • Performance-based compensation incentives • Medical, dental, vision, and life insurance coverage • Medical, dental, and vision insurance may be paid 100% by the company for employee-only coverage • Health Care FSA • Health Savings Account with employer contributions • Dependent Care FSA • Life and AD&D insurance • 401(k) plan • 8 hours of vacation accrued monthly • 8 hours of sick leave accrued monthly • 11 paid holidays • 1 floating holiday • 16 hours of self-care time • 16 hours of volunteer time