Contact Center Specialist

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🔥 0 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Peak Credit Union

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏦 Banking

💸 Finance

Banking • Finance

Peak Credit Union is a member-owned credit union based in Olympia, Washington that offers a broad range of consumer and business financial services. It provides checking and savings accounts, credit cards, mortgages, auto and personal loans, business banking and lending, investment and insurance services, digital banking tools, and community-focused programs such as scholarships and financial education. The institution emphasizes accessibility, competitive rates, and local member support.

📋 Description

• Greets and welcomes members in a courteous, professional manner through phone calls. • Gathers, processes, and records member transactions, including withdrawals and loan payments. • Answers member inquiries about statements and loans. • Provides technical support for online banking. • Ensures member security by following identification and established procedures. • Identifies opportunities and promotes applicable products and services. • Works towards production and referral goals, participating in sales initiatives.

🎯 Requirements

• Minimum six (6) months experience in a sales or customer service environment. • Experience in a Contact Center or financial institution preferred.

🏖️ Benefits

• Health insurance • 401k plan • Life and AD&D insurance • Vacation and sick leave • Paid holidays and floating holidays • Self-care and volunteer time • Health Care FSA (HCFSA) • Health Savings Account (HSA) with employer contributions