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Director, Revenue Operations

Job not on LinkedIn

🔥 3 minutes ago

🐊 Florida, Massachusetts – Remote

infoinfo

⏰ Full Time

🔴 Lead

💹 Revenue Operations

Where this job comes from

Posted on Peak Technologies, Inc.'s careers page, not through a job board

First seen by Remote Rocketship 3 minutes ago

Logo of Peak Technologies, Inc.

Peak Technologies, Inc.

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

☁️ SaaS

Logistics • Manufacturing • SaaS

Peak Technologies, Inc. is a global provider of end-to-end supply chain, mobile workforce and automation solutions that modernize factories, optimize warehouses, support retail storefronts and reimagine field services and last-mile delivery. The company supplies hardware (printers, scanners, mobile computers, tablets, radios), software (Peak Analytics, asset visibility and labeling/warehouse management tools) and services (printing & labeling, managed mobility, equipment repair, project management, telecom expense management, robotics/automation integration and AI-enabled automation intelligence). Peak serves manufacturing, warehousing, retail, healthcare and transportation customers with a mix of device-as-a-service, managed services, consulting and on-site support.

📋 Description

• Lead Peak Technologies’ Sales Operations function, including sales planning, forecasting, compensation program management, performance reporting, Salesforce effectiveness, and leadership of Sales Operations Support and commercial pre-sales support • Partner with the Chief Revenue Officer, sales leaders, and FP&A to strengthen sales execution, improve productivity, and support revenue and margin goals • Manage the weekly sales forecast call process, templates, and cadence • Lead annual sales quota and financial planning with sales leaders and FP&A • Lead annual sales compensation plan design and implementation; monitor KPIs and plan effectiveness • Manage monthly sales KPIs, leaderboards, and productivity reporting, providing actionable insights • Facilitate sales quarterly business reviews • Implement Salesforce adoption, data quality, reporting, and consistent sales processes • Facilitate SPIFFs and other revenue acceleration programs • Provide sales data, activity reporting, and performance insights to regional sales leaders • Lead Sales Operations Support and commercial pre-sales support personnel • Develop staffing, workload allocation, coverage, and training plans • Oversee quote preparation and commercial support workflows • Ensure quotes and documentation reflect approved pricing, terms, and internal approvals • Coordinate with Procurement and vendor partners on pricing, product availability, lead times, and opportunity support • Standardize sales support procedures, documentation, escalation paths, and handoffs • Resolve commercial issues and support transitions from quotation to order execution • Monitor service levels, quote turnaround, accuracy, backlog, productivity, and rework • Partner with IT and stakeholders to improve Salesforce, ERP, quoting tools, reporting, and automation • Manage escalated support issues, identify root causes, and implement corrective actions • Coach and develop employees and people leaders; support performance management, succession planning, and organizational effectiveness • Report operational performance, resource needs, risks, and improvement priorities to leadership • Promote a collaborative “One Peak” approach

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, or a related field preferred; equivalent relevant experience may be considered • Eight or more years of progressive experience in sales operations, commercial operations, or related functions, including sales planning, forecasting, and performance analysis • Five or more years of experience leading teams, including responsibility for staffing, performance management, and employee development • Experience supporting a technology reseller, distributor, systems integrator, or technology services organization preferred • Demonstrated experience managing sales forecasting, quota and financial planning, sales compensation programs, and commercial support workflows • Experience driving Salesforce adoption, data quality, reporting, and process improvements; familiarity with ERP, quoting, and business intelligence tools • Strong analytical skills, including the ability to translate sales, financial, and activity data into actionable reporting, QBR materials, and performance recommendations • Working knowledge of pricing, gross margin, sales incentive structures, and approval controls • Proven ability to standardize processes and improve service quality, productivity, and operational efficiency • Strong communication, stakeholder management, and problem-solving skills • Ability to lead change, manage competing priorities, and establish accountability across distributed teams • Collaborative, service-oriented leadership style with sound business judgment and a continuous improvement mindset • Primary language used in daily operations is English • Ability to read and interpret documents, procedure manuals, and correspondence • Ability to speak effectively to external customers and employees • Responsible for staffing, workload allocation, goal setting, coaching, performance evaluation, and employee development

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