Area Manager, Field Service

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $105k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Pearce Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

Pearce Services is a national provider of mission-critical infrastructure engineering, operations, and maintenance solutions. The company designs, commissions, constructs, and maintains telecom networks (wireless, wireline, and fiber), renewable energy assets (commercial and utility-scale solar, wind, energy storage), EV charging networks, and data center/critical facility systems. Backed by CBRE and a large nationwide field workforce, Pearce delivers preventive and predictive maintenance, remote monitoring, rapid-response repairs, HVAC and electrical services, and turnkey uninterrupted power solutions to keep assets online and optimized.

📋 Description

• Lead and support field technicians servicing UPS systems and related critical power equipment • Conduct field visits to assess technical skills, review completed work, reinforce safety practices, and provide coaching • Review preventive maintenance and repair documentation for accuracy and quality • Build technician training plans, support onboarding, and coordinate in-field training • Partner with dispatch on scheduling conflicts, service delays, emergency calls, and technician coverage • Help manage the on-call rotation and coordinate customer emergency responses • Monitor service quality, safety, productivity, job completion, and route performance • Confirm technicians have required training, certifications, PPE, tools, and materials • Respond to customer questions and escalations with regional leadership and customer success teams • Coordinate requests for services outside the agreed customer scope • Support technician interviews, hiring decisions, and performance management • Oversee fleet readiness and resolve vehicle, equipment, and system access issues • Promote compliance with OSHA, NFPA 70E, company safety procedures, and customer site requirements

🎯 Requirements

• Strong hands-on knowledge of UPS systems and associated electrical equipment • Experience leading or supervising field service technicians in a customer-facing environment • Experience with preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment • Ability to coach technicians at different experience levels and address performance concerns • Strong communication skills with technicians, customers, dispatch, and support teams • Ability to manage competing priorities and make sound decisions during service escalations • Familiarity with electrical safety practices and applicable OSHA and NFPA 70E requirements • Ability to travel throughout the assigned service territory, including occasional overnight travel • Willingness to work varied hours and respond to emergencies, including evenings or weekends when needed • Valid driver’s license and ability to meet company vehicle requirements • Ability to visit active job sites, work in varied conditions, and lift up to 110 pounds • Ability to complete required pre-employment screenings, where applicable • Ability to obtain and maintain Security Clearance Access to customer facilities

🏖️ Benefits

• Performance and referral bonuses • Production incentives • Tool/equipment and fuel stipends • Company vehicle • Per diem or other applicable compensation • Health insurance • Life insurance • Medical, dental, and vision insurance • Flexible spending accounts • HSA option • Paid vacation • Paid holidays • 401(k) retirement with employer match • Tuition reimbursement • Professional development courses/training • Company phone, laptop, or tablet • Necessary tools and safety equipment • Family-friendly and innovative culture • Opportunities for growth