Pearson VUE
1001 - 5000 employees
Founded 1994
📚 Education
🛍️ eCommerce
☁️ SaaS
Education • eCommerce • SaaS
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
Customer Success Specialist
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🔥 0 minutes ago
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Pearson VUE
1001 - 5000 employees
Founded 1994
📚 Education
🛍️ eCommerce
☁️ SaaS
Education • eCommerce • SaaS
Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.
📋 Description
• Lead and execute the end-to-end onboarding process for new school districts, institutions, and enterprise clients managing judgement on scope, pace, and client readiness • Serve as the primary post-sale point of contact, providing white-glove service and acting as the voice of the customer internally. • Monitor and analyze usage patterns, satisfaction metrics, and engagement signals to identify risks and decide on intervention strategy. • Maintain accurate, up-to-date records in CRM (OneCRM/Salesforce), including tasks, outreach, and customer context.
🎯 Requirements
• Bachelor’s degree in Education, Business, or a related field required. • 3–5 years of experience in customer success, client services, or account management—preferably in EdTech, SaaS, or education sectors. • Experience supporting K–12, higher education, or corporate learning environments strongly preferred. • Familiarity with CTE, career readiness, or certification programs a plus.
🏖️ Benefits
• This position is eligible for Pearson’s annual incentive program. • Information on benefits can be found here.
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