Team Manager – Service Delivery Management

Job not on LinkedIn

🔥 4 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $95k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Manage, coach, and support Service Product Providers • Oversee planning, development, and delivery of tailored service product experiences across virtual schools • Establish and maintain service quality, delivery consistency, design principles, guidelines, and quality standards • Support professional growth, role clarity, collaboration, learning, feedback, and continuous improvement • Collaborate with Service Product Managers, school-facing teams, Research & Efficacy, Accountability, Product, and Technology teams • Support pilots, refinements, change management, and evolution of service product offerings • Use school feedback, participation data, delivery insights, research, and practitioner feedback to improve service products • Monitor adoption, engagement, fidelity, practice change, delivery effectiveness, trends, risks, and opportunities • Carry a small caseload of schools and personally deliver tailored professional learning service products • Partner with school-based roles to adapt and deliver learning experiences aligned with school and role needs • Serve as a hands-on partner through facilitation, coaching, and applied learning support • Model exemplary service delivery and bring frontline school insights back to the team

🎯 Requirements

• Bachelor’s degree required • Master’s degree preferred • Experience leading teams responsible for professional learning delivery • Demonstrated ability to lead school-facing work and manage complex stakeholder relationships • Demonstrated experience designing professional learning or educational products • Strong understanding of adult learning principles • Experience working cross-functionally in roadmap-driven environments • Strong communication, coaching, and collaboration skills • Experience in virtual or blended learning environments preferred

🏖️ Benefits

• Eligible for Pearson’s annual incentive program • Benefits information provided via the referenced benefits link