Growth Operations Engineer

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Peerspace

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

🏨 Hospitality

✈️ Travel

💰 Convertible Note on 2018-08

Consulting • Hospitality • Travel

Peerspace is an online marketplace that connects people with unique spaces for a variety of activities such as photo shoots, meetings, parties, and workshops. The platform allows users to discover and book venues across numerous cities worldwide, providing a diverse selection of space types including houses, bars, warehouses, and community centers. Peerspace caters to a wide range of events, offering creative and unconventional venues that can accommodate activities like weddings, corporate events, and film shoots. Additionally, it serves as a platform for space owners to earn extra income by listing their spaces.

📋 Description

• Scale and optimize Peerspace's operational infrastructure through systematic innovation and growth hacking • Architect and implement scalable solutions transforming customer operations, trust and safety, and sales workflows into efficient automated systems • Identify operational bottlenecks and design data-driven solutions • Design, implement, and maintain integrations between key operational systems and product infrastructure • Create automated workflows that improve efficiency and data accuracy across platforms • Develop and optimize internal tools for customer support and trust & safety teams, including case management, automated responses, and support analytics • Architect and implement AI-powered customer support solutions, including automated response systems, intelligent ticket routing, and predictive analytics • Create and maintain dashboards and reporting systems providing real-time insights into customer support metrics, team performance, and system health • Collaborate with product, engineering, operations, customer success, and trust & safety teams • Continuously evaluate and improve support workflows through technical automation and process optimization

🎯 Requirements

• Strong programming experience with proficiency in SQL and at least one modern programming language (Python, JavaScript, etc.) • Experience with API integrations and webhook implementations • Hands-on experience with customer support platforms (Intercom preferred), CRM systems, and ancillary software (MixMax, Zapier, Outreach, etc.) • Understanding of modern SaaS architecture and integration patterns • Familiarity with AI platforms and their practical applications in customer support contexts • 3+ years of experience in technical operations, customer operations, or similar roles where you've built or maintained support systems at scale • Strong analytical skills with experience in data analysis and visualization tools • Ability to translate complex operational problems into technical solutions • Excellent written and verbal communication skills with the ability to effectively collaborate with both technical and non-technical stakeholders • Deep understanding of customer support operations and how technology can enhance the customer experience

🏖️ Benefits

• Equity compensation • 100% employee coverage of medical, dental and vision insurance • Discount on all Peerspace bookings • Laptop, high res display, and stipend to setup home office • Monthly cell phone and internet credit • Annual In person all company offsite and team-building events (in Peerspace locations, of course) • Wellness Days observed company wide

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