Customer Enablement Program Manager

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona, Colorado, +7 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌲 North Carolina – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pella Windows & Doors of North Carolina and Southwest Virginia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1953

🏭 Manufacturing

📦 Logistics

🛒 Retail

Manufacturing • Logistics • Retail

Pella Windows & Doors of North Carolina and Southwest Virginia is a company specializing in high-quality window and door solutions for homeowners and construction projects. They offer a wide range of products including replacement windows, patio doors, front entry doors, and various window styles such as bay, casement, and sliding windows. Pella has been recognized for its innovation in design and quality since 1925, providing customized and energy-efficient windows and doors for both residential and professional contractors. They also offer free in-home consultations to help customers choose the best products for their needs.

📋 Description

• Lead the development, launch, and ongoing management of ProCX Academy • Create and implement the operating model, governance structure, processes, and performance framework • Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps • Drive pilot programs and scale successful initiatives across the business • Establish processes for transitioning pilot programs into sustainable enterprise operations • Partner with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams • Manage multiple workstreams and competing priorities • Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives • Design and implement standard operating procedures, governance processes, and reporting structures • Own program planning, resource coordination, issue resolution, and continuous improvement • Develop launch readiness plans, success criteria, service levels, and operating standards • Develop KPI frameworks, success metrics, and executive reporting processes • Monitor program effectiveness and make data-driven recommendations • Translate insights into action plans improving customer engagement, learning outcomes, operational efficiency, and business results • Provide leadership with performance updates, recommendations, and roadmap priorities • Lead and develop Academy team members and delivery partners • Influence internal and external stakeholders and drive alignment across functions

🎯 Requirements

• Progressive experience in program management, business operations, sales enablement, learning operations, customer education, or a related field • Demonstrated success leading complex cross-functional initiatives from strategy through implementation • Proven experience building new programs, operating models, processes, or capabilities from the ground up • Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation • Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders • Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives • Strong business acumen and operational leadership capabilities • Excellent written, verbal, facilitation, and presentation skills • Bachelor's degree or equivalent combination of education and experience • Ability to travel regularly to support launches, events, and customer-facing initiatives • Preferred: Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function • Preferred: Experience in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor-focused business models • Preferred: Experience leading teams and driving organizational change • Preferred: Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools • Preferred: Formal change management, program management, or business transformation experience

🏖️ Benefits

• Remote work environment • Individualized talent development plans • Cross-functional experiences • Opportunities for career advancement through personal and professional development • Meaningful collaboration and travel opportunities