Enterprise Customer Success Manager

Job not on LinkedIn

🕒 March 12

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 47%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pendulum

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔐 Security

📱 Media

Artificial Intelligence • Security • Media

Pendulum is a company that focuses on AI-powered brand and risk intelligence. Using proprietary AI technology, Pendulum gathers and analyzes vast amounts of content from over 20 online platforms, including videos, audios, images, and text, to provide organizations with real-time insights into brand discussions across multiple channels. Their solutions, such as ElectionIQ and RiskWand, are designed to assist in corporate communications, public affairs, and risk intelligence, helping government and business teams monitor and manage brand reputation and potential threats effectively. Pendulum’s platform is recognized for its excellence in threat detection and management software applications, offering automated insight generation to aid strategic decision-making in various industries, particularly during significant events like elections.

📋 Description

• Own full-cycle enterprise renewals from risk identification through contract execution • Maintain accurate renewal forecasting and visibility into the expansion pipeline • Drive upsell and cross-sell opportunities, including additional seats, modules, SKUs, and new buying centers • Partner with Sales to execute commercial strategy and maximize Net Revenue Retention • Build and execute strategic account growth plans for enterprise customers • Drive measurable platform adoption across global marketing and communications teams • Establish success plans aligned to customer business objectives and executive KPIs • Ensure customers achieve time-to-value within the first 30–60 days • Identify opportunities to expand usage across brand, marketing, communications, risk, and security functions • Lead structured onboarding programs for enterprise security, marketing, and communications buyers • Deliver tailored training for brand, social, communications, and executive stakeholders • Operationalize workflows within marketing and communications teams • Ensure alignment between sales commitments and customer execution • Build multi-threaded relationships with Directors, VPs, and C-suite leaders • Run Quarterly Business Reviews and executive strategy sessions • Position Pendulum as a strategic intelligence partner • Proactively identify organizational shifts, budget risk, and expansion opportunities

🎯 Requirements

• 5+ years in Enterprise Customer Success, Strategic Account Management, or similar revenue-owning role in B2B SaaS • Demonstrated experience owning renewals and upsells as core responsibilities • Experience selling into and managing Marketing and Communications buyers (Brand, Social, Corporate Comms, PR, Reputation, Media teams) • Proven track record driving Net Revenue Retention (NRR) and expansion growth • Experience managing complex enterprise accounts ($100k+ ARR preferred) • Strong executive presence and commercial negotiation skills • Experience in social intelligence, media monitoring, or marketing analytics platforms preferred • Background working in high-growth or scaling SaaS organizations preferred • Experience partnering cross-functionally with Sales, Product, and Marketing teams preferred • Experience measured by metrics including NRR, Gross Logo Retention, Expansion ARR, adoption and usage benchmarks, onboarding time-to-value, executive engagement, and QBR execution

🏖️ Benefits

• Flexibility to work remotely • Unlimited PTO • Company holidays and two personal-choice holidays • 100% employer-paid employee health premiums • 50% employer-paid dependent health premiums • 401(k) • FSA • Equity • Professional growth through work with emerging technologies • Opportunity to help shape company direction • Mission-focused technology company experience • Learning from industry and government experts • Innovation-friendly environment