Senior Technical Program Manager

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔧 Technical Program Manager

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Penguin Ai

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $25M Series A on 2025-10

Healthcare • Consulting • Logistics

Penguin Ai is a healthcare-native AI platform that automates administrative workflows for payers and providers. It uses pre-trained, healthcare-specific small language models and agentic digital workers to accelerate prior authorization, claims adjudication, medical coding, and denials management, aiming to cut administrative waste, reduce risk, and recover revenue with measurable ROI in ~90 days. The platform offers secure connectivity, compliance controls, integrations with common healthcare systems, and tools to customize and scale without vendor lock-in.

📋 Description

• Own the full delivery lifecycle for enterprise customer implementations from kickoff through go-live and hypercare • Build and run integrated program plans across Product, Engineering, Data, Clinical, customer IT, and operations teams • Own the critical path, operating cadence, dependencies, risks, blockers, and escalations • Own go-live readiness, including cutover plans, rollback criteria, support handoffs, and go/no-go decisions • Write delivery plans, weekly status narratives, risk memos, retrospectives, and correction-of-error reviews • Lead integration architecture work covering EHR connectivity, payer and clearinghouse feeds, APIs, and data pipelines • Lead technical design discussions and translate requirements into sequenced engineering work • Own environment readiness, including data access, security reviews, VPN/SFTP/API connectivity, test data, and UAT • Partner with Security and Compliance on security questionnaires, HIPAA and SOC 2 reviews, and BAAs • Convert recurring implementation friction into product and platform requirements • Serve as the primary customer contact through implementation and present to customer executives • Manage customer-side workflow redesign, end-user readiness, and adoption • Own the handoff to Customer Success and Support • Build a reusable implementation playbook with templates, checklists, timelines, and gating criteria • Define and instrument delivery metrics including time-to-value, milestone adherence, defect escape rate, and customer health • Mentor and set standards for the growing delivery function

🎯 Requirements

• 7+ years as a Technical Program Manager or equivalent at a top-tier technology company or peer • Real technical depth as a software engineer, solutions architect, or equivalent, or equivalent standing to run design reviews with senior engineers • Fluency reading architecture diagrams, API specifications, and data models • Track record delivering enterprise customer implementations or launches with hard external commitments • Genuine customer presence as the primary technical contact for demanding enterprise customers • Experience running executive steering meetings that result in decisions • Exceptional written communication • Bias for action and ownership • Comfort with ambiguity and pace • Bachelor's degree in a related field • Preferred bonus experience in revenue cycle, utilization management, prior authorization, AI or ML production deployments, delivery-function creation, and PMP, SAFe, or similar credentials

🏖️ Benefits

• Medical, vision, and dental coverage • Generous vacation policy and company holidays • Front-row seat in one of healthcare's most exciting AI companies

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