Technical Program Manager, Customer Onboarding

🔥 13 hours ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Technical Program Manager

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This company has sponsored H1B visas in the past.

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Veracode

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🔒 Cybersecurity

💰 Private Equity Round on 2022-03

Cybersecurity • Software

Veracode is a leading provider of application security solutions, empowering development and security teams to create and maintain secure software. Their platform offers a range of features for securing software from code to cloud-native applications, including Static Analysis Security Testing (SAST), Software Composition Analysis (SCA), and Dynamic Analysis Security Testing (DAST) alongside eLearning and practical labs for secure coding. Veracode's solutions focus on preventing vulnerabilities, managing application risk, and bridging the gap between development and security teams through innovative tools and AI-assisted flaw remediation integrated into developer workflows. Trusted by enterprises and public sector organizations, Veracode helps secure the software supply chain while ensuring developers spend more time writing secure code and less time on fixing vulnerabilities.

📋 Description

• Own the customer onboarding program, establishing objectives, priorities, governance, operating rhythms, and success measures across the deployment portfolio. • Maintain a program-level view of active customer deployments, identifying dependencies, capacity constraints, systemic risks, and execution improvements. • Align Project Management, CSEs, SAs, CSMs, Product, and customer stakeholders around priorities, ownership, dependencies, and outcomes. • Establish program reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting. • Identify risks and cross-functional dependencies, resolve complex blockers, and escalate decisions requiring leadership intervention. • Define and track onboarding KPIs, provide program-health visibility, and improve predictability, capacity planning, and customer time to value. • Build and improve onboarding frameworks, playbooks, processes, and workflows for a consistent, repeatable, scalable customer experience. • Communicate program health, priorities, risks, and outcomes to customer and Veracode leadership stakeholders. • Ensure consistent transition from onboarding into ongoing Customer Success.

🎯 Requirements

• 5+ years of experience in technical program management, enterprise SaaS implementation, or complex customer-facing technology programs. • Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies. • Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting. • Proven ability to translate strategic objectives into structured programs and measurable outcomes. • Strong understanding of enterprise SaaS implementations and customer onboarding. • Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments. • Excellent executive communication and stakeholder management skills. • Demonstrated ability to influence teams and drive accountability without direct authority. • Experience with Jira, Asana, Smartsheet, or equivalent program management platforms. • Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

🏖️ Benefits

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. • Wellness benefits to help you focus on what’s most important. • “Take What You Need” time off policy. • Extensive development and training offerings to help you grow your career at Veracode. • Generous 401k match to help save for your future. • Amazing community of professionals who take pride in what we do every day. • Performance bonus • Comprehensive benefits

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