Program Counseling Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Penn Foster

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

👥 B2C

🤝 B2B

Education • B2C • B2B

Penn Foster is an online, accredited career school and college that provides self-paced, career-focused diplomas, certificates, associate and bachelor’s degrees across vocational and professional fields. Its programs cover healthcare, veterinary technology (including an AVMA-CVTEA accredited Vet Tech program), skilled trades (HVACR, electrician, plumbing), business, IT, criminal justice, design, and high school diplomas accredited through the Distance Education Accrediting Commission. Penn Foster serves primarily individual learners with flexible, online study options and also offers training solutions for organizations and employers.

📋 Description

• Design and deliver scalable onboarding resources, orientations, communications, and milestone supports • Identify onboarding and transition barriers and partner with internal teams to improve the early learner experience • Create transition supports for learners entering pathways, changing programs, returning after inactivity, approaching graduation, or preparing for postsecondary steps • Coordinate milestone communications, learner guidance resources, and support workflows across Academics, Learner Engagement, instructors, LSAs, and the College and Career team • Develop scalable guidance strategies connecting high school experiences, Career Pathway participation, credentials, and interests to post-graduate outcomes • Create college-navigation resources covering program selection, admissions, application timelines, financial aid awareness, enrollment, transfer considerations, and college readiness • Create career-readiness resources covering occupational exploration, industry credentials, employability skills, resumes, interviewing, job search preparation, workplace expectations, and training or employment opportunities • Develop communications, workshops, and decision-support tools clarifying pathway requirements, related college programs, career outcomes, and next steps • Partner with academic, college and career, and pathway leaders to improve engagement, persistence, credential attainment, completion, and post-graduate transitions • Design scalable Tier 3 support models, referral criteria, intervention playbooks, decision trees, escalation pathways, communication protocols, and resource libraries • Develop learner success and transition-planning tools addressing academic progress, pathway completion, graduation readiness, college and career decisions, and postsecondary transitions • Coordinate, evaluate, and improve intervention and escalation models • Leverage learner data and AI-enabled support tools for exploration, triage, resource navigation, personalized guidance, and emerging-needs identification • Design scalable supports that reduce unnecessary one-to-one intervention while preserving human expertise for complex and higher-need learners • Develop family engagement activities, resources, webinars, communications, and events • Coordinate family outreach with LSAs and instructors • Coordinate access to academic, social, community, wellness, and other wraparound resources • Create and maintain mental health, wellness, crisis, and community resource materials • Establish protocols for identifying concerns, documenting actions, escalating urgent situations, and referring learners to qualified external services • Equip LSAs and instructors with approved well-being resources and escalation guidance

🎯 Requirements

• Master’s degree in School Counseling • Three to five years supporting learners in secondary, workforce, or career-connected education environments • Experience with college and career advising, postsecondary transition planning, learner success, retention, counseling, or MTSS programs • Knowledge of college exploration, admissions, financial aid awareness, credential and training pathways, career development, and workforce transition practices • Experience designing support models, intervention workflows, guidance resources, or learner engagement systems • Ability to develop and appropriately share mental health and wellness resources, recognize situations requiring escalation, and follow established referral protocols • Experience using data to improve learner interventions, guidance programs, and post-graduate outcomes • Must reside in and perform work within the United States • Must be willing and able to travel as needed • Expected to be on camera during meetings unless extenuating circumstances apply • Must successfully complete applicable pre-employment screening requirements • Must complete federal employment eligibility verification through Form I-9

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending • Generous paid time off • Sponsored volunteer opportunities • 401K with a company match • Free access to all of Penn Foster Group's online programs • Remote work arrangement • Occasional company events, conferences, summits, and team meetings