Vice President, VIP

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Penn Interactive

WebsiteLinkedInAll Job Openings

201 - 500 employees

🎲 Gambling

🎮 Gaming

🛍️ eCommerce

Gambling • Gaming • eCommerce

Penn Interactive is an interactive gaming company headquartered in Philadelphia, with additional offices in Greenfield, MA, and Cherry Hill, NJ. As the digital arm of PENN Entertainment, it manages various digital products, including the Barstool Sportsbook. The company is focused on fast-paced growth in the sports betting and online casino space, leveraging partnerships with Barstool Sports and theScore to offer a unique sports betting experience through mobile apps and retail locations.

📋 Description

• Lead PENN Interactive's VIP and Player Development organization across the US and Canada • Develop and execute the strategic vision for VIP growth, customer retention, and revenue performance • Drive VIP customer lifecycle strategies to maximize player value and profitability • Lead, coach, and develop Regional Directors, Managers, Executive Hosts, VIP Hosts, and Associate Hosts • Build a strong leadership bench through succession planning, talent development, mentorship, and performance management • Establish and monitor KPIs to drive consistent execution and business results across all markets • Develop and maintain relationships with PENN Interactive's highest-value customers as a strategic ambassador for the VIP business • Leverage knowledge of high-value player behavior, industry trends, and competitive offerings to identify growth opportunities and inform strategy • Analyze business performance and customer trends to optimize VIP performance, retention, and revenue growth • Collaborate with Product, CRM, Analytics, Finance, Compliance, and Operations teams • Ensure compliance with regulatory, responsible gaming, and company policies across multiple jurisdictions • Own overall VIP organization performance, measured by team results, revenue growth, customer retention, leadership development, and strategic objectives

🎯 Requirements

• 10+ years of progressive leadership experience in player development, casino marketing, VIP operations, online gaming, or related gaming industries • Minimum 5+ years of VIP leadership experience within online casino, iGaming, sportsbook, or interactive gaming environments • Demonstrated success leading multi-market teams and developing high-performing leaders • Proven track record of driving VIP revenue growth, customer retention, and profitability through effective team leadership • Deep understanding of VIP player development, customer acquisition, retention strategies, CRM, and host operations • Extensive experience managing relationships with high-value VIP customers • Established network of high-value players and industry relationships within the online gaming industry • Strong knowledge of VIP customer behavior, competitive industry offerings, and market trends • Exceptional leadership, coaching, communication, and strategic planning skills • Ability to analyze performance data and translate insights into actionable growth strategies

🏖️ Benefits

• Base pay is part of Total Rewards • Most non-sales positions are eligible for a Bonus • Best-in-class benefits for eligible employees • Personalized benefits options, expert guidance, and always-on tools supporting employees physically, financially, and emotionally • Career growth and support for expanding skills and exploring new opportunities

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