Business Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PeopleFinders

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌐 Web 3

Web 3

PeopleFinders is a company dedicated to helping individuals find people and learn more about them through a comprehensive online search service. With access to over 120 billion public records from more than 6,000 sources, PeopleFinders allows users to conduct quick and in-depth people searches, background checks, and reverse phone lookups. The service is designed to provide detailed contact information, criminal histories, property records, and other public records for individuals in the U. S. PeopleFinders emphasizes safe and responsible use of its services to aid in reconnecting with lost acquaintances, verifying contact information, or simply exploring one's digital footprint. The company has been operating for three decades, making it one of the most experienced people finder services on the market.

📋 Description

• Support customer requests by phone, chat and email as a backup when Customer Support queues are full or understaffed • Review accounts for compliance-related concerns, including fraud, chargebacks, and FCRA violations • Serve as first-level escalation for Customer Care representatives • Approve refunds and handle escalated interactions • Escalate issues to the Customer Care Supervisor as needed • Prepare reporting and fulfill ad hoc project requests from leadership • Manage competing priorities and deliverables to meet customer and business needs

🎯 Requirements

• Minimum of 5 years of experience in the customer support or administrative fields • Experience in understanding and meeting monthly, quarterly and annual objectives • Excellent written and verbal communication skills • Strong critical thinking skills • Demonstrated basic computing skills • Demonstrated knowledge of Microsoft Office 365 applications (i.e. Outlook, Excel, Word) • Must be detail oriented, able to work independently and within an evolving team environment • Experience exercising independent judgement and discretion • Exceptional organizational and follow-up skills • Ability to react to and implement change • Ability to continuously improve product and process knowledge using self-help and training resources • Collaborative teamwork and knowledge sharing • Customer support experience: 5 years (Preferred)

🏖️ Benefits

• Flexible PTO • 6% 401K match • Medical/Dental/Vision/Life Insurance