Behavioral Health Navigator

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $23 - $35 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

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PeopleOne Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

🧘 Wellness

💰 $32.3M Series B - PeopleOne Health on 2024-10

Healthcare • B2B • Wellness

PeopleOne Health is one of the fastest-growing providers of value-based primary care. Funded by employers, it delivers comprehensive prevention and treatment services for physical and mental health through employer-sponsored health centers and a membership model that emphasizes keeping people healthier to reduce costs. The company partners with employers and brokers to lower self-funded healthcare plan expenses (claims up to ~30% savings claimed), offers members care with no copays/deductibles, and explicitly operates outside of traditional health insurance. PeopleOne emphasizes improved outcomes, high retention, and awards for primary care value.

📋 Description

• Support the social worker in addressing patients’ mental, behavioral, and social needs. • Coordinate therapy, psychiatry, and mental health resources with external behavioral health services. • Conduct Social Determinants of Health (SDOH) screenings, provide resources, and make referrals. • Collaborate with a multidisciplinary care team to align physical and behavioral health needs. • Conduct community outreach and build partnerships with local organizations and support programs. • Coordinate with local substance use treatment providers for assessments and referrals. • Provide behavioral health and wellness education for members and employees. • Track completion of mental health screenings and documentation in the EHR. • Participate in team huddles, care conferences, and staff meetings. • Track and report outcomes related to behavioral health referrals and member engagement. • Maintain accurate documentation of interactions and follow-ups in the EHR. • Distribute educational materials on behavioral health and community resources. • Assist during member crises by coordinating urgent referrals and contacting providers or emergency services per protocol. • Collaborate with clinical operations and training teams to improve behavioral health navigation workflows, forms, and processes. • Stay current with community resources, behavioral health trends, and best practices. • Participate in quality improvement initiatives and provide feedback to enhance behavioral health integration within primary care. • Perform other duties as assigned to support PeopleOne Health’s mission and goals.

🎯 Requirements

• Bachelor’s Degree in Social Work, Psychology, Counseling, or a related field. • Alternatively, Certified Medical Assistant with at least 3–5 years of relevant experience in behavioral health or primary care settings, care coordination, referral management, or patient navigation, conducting screenings such as PHQ-2, GAD-7, and SDOH tools, and supporting patients with behavioral health, substance use, or social service needs. • 1–3 years post-Bachelor’s experience preferred. • Knowledge of area community resources required. • Experience in mental or behavioral health, care navigation, or community outreach required. • Strong verbal and written communication skills. • Excellent interpersonal and customer service abilities. • Authenticity, empathy, and cultural humility in member engagement. • Ability to remain calm and focused in high-pressure or crisis situations. • Knowledge of electronic health records (EHR) preferred. • Strict confidentiality per HIPAA guidelines. • Independent, dependable, flexible, and proactive. • Adaptability to change and willingness to learn new processes and workflows. • Ability to remain stationary while working remotely for extended periods. • Frequent use of a computer, keyboard, telephone, and headset. • Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging. • Ability to occasionally lift files or office equipment up to 10 pounds. • Close vision and ability to adjust focus.

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