Care Navigator

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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PeopleOne Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏥 Healthcare

🤝 B2B

🧘 Wellness

💰 $32.3M Series B - PeopleOne Health on 2024-10

Healthcare • B2B • Wellness

PeopleOne Health is one of the fastest-growing providers of value-based primary care. Funded by employers, it delivers comprehensive prevention and treatment services for physical and mental health through employer-sponsored health centers and a membership model that emphasizes keeping people healthier to reduce costs. The company partners with employers and brokers to lower self-funded healthcare plan expenses (claims up to ~30% savings claimed), offers members care with no copays/deductibles, and explicitly operates outside of traditional health insurance. PeopleOne emphasizes improved outcomes, high retention, and awards for primary care value.

📋 Description

• Answer incoming clinical phone calls and resolve patient needs or escalate appropriately • Manage telephone encounters, follow-up calls, and member success communications • Support decommissioning activities with continuity of care coordination • Prepare charts for upcoming visits, ensuring accuracy of history, medications, and pending orders • Manage Phreesia tasks, including intake forms, consents, messaging, and patient-submitted schedule requests • Conduct virtual visit clinical intake • Monitor and manage eClinicalWorks (eCW) jellybeans, particularly test results and orders requiring follow-up • Assist with fax inbox routing • Schedule and coordinate referral appointments and follow up on referral notes and documentation completion • Collaborate with providers and care team members to close loops on labs, imaging, and specialist referrals • Assist in clinical call management • Proactively manage orders, documentation, and task follow-up to support provider efficiency • Participate in staff meetings, huddles, and training sessions • Contribute to continuous improvement initiatives in workflows, processes, and patient experience • Perform other related duties as assigned to support patient care and organizational goals

🎯 Requirements

• High school diploma or equivalent required • Completion of a Medical Assistant program from an accredited institution is preferred • Certification as a Medical Assistant (CMA, RMA, CCMA, or equivalent) preferred • Minimum of 2 - 5 years of experience as a Medical Assistant in a primary care, specialty care, or urgent care setting • Experience with telehealth or remote patient care support preferred • Prior experience with eClinicalWorks (eCW) or comparable EHR strongly preferred • Strong understanding of clinical workflows, patient care coordination, and medical documentation • Proficiency in electronic health record (EHR) systems; eClinicalWorks experience strongly preferred • Ability to manage multiple priorities with accuracy and efficiency in a remote environment • Excellent verbal and written communication skills, with a patient-centered and empathetic approach • Strong organizational, time management, and problem-solving abilities • Ability to work independently while collaborating with a dispersed clinical team • Ability to remain in a stationary position while working remotely for extended periods • Frequent use of a computer, keyboard, telephone, and headset • Ability to communicate clearly and effectively with patients and staff by phone and electronic messaging • Minimal physical exertion required; occasional lifting of files or office equipment up to 10 pounds • Specific vision abilities required include close vision and adjusting focus