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Lucet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Lucet is a tech-enabled behavioral health company that combines human care teams and digital tools to connect individuals to timely, in-network mental health and substance-use care. It partners with health plans, employers, providers, and members through portals (employer/HR, member, provider, partner) and services such as EAP, care navigation, and provider resources to optimize access, quality, and value-driven behavioral healthcare.

📋 Description

• Serve as the primary point of contact for members and providers by handling behavioral health inquiries, verifying eligibility and benefits, providing education on services, assisting with claims/authorizations, and ensuring accurate call routing while maintaining HIPAA compliance. • Conduct behavioral health screenings, schedule appointments and referrals, connect members to network services, and escalate crisis situations to clinical staff. • Provide empathetic customer service, resolve routine claims inquiries, explain denials and submissions, and escalate complex issues when appropriate. • Collaborate across teams on process improvements, stay current on operational changes, identify risk indicators, and escalate clinical concerns. • Document all interactions across multiple systems, manage required paperwork, and facilitate demographic updates and authorization requests. • Achieve performance metrics, collaborate across teams, foster teamwork, and meet or exceed contractual and service-level requirements.

🎯 Requirements

• High School Diploma • Excellent written and verbal communication skills • Organizational and time management skills • Problem-solving skills • Ability to create warmth, openness, and calmness through phone-based communication • Ability to establish trust quickly and motivate members • Flexibility managing conversations around varied member needs and concerns • Strong computer skills, including MS Office Suite, Adobe Acrobat, and data processing • Proficiency with data entry across multiple systems while talking and typing simultaneously • Commitment to improving access to quality behavioral healthcare • Ability to pass background checks upon hire and throughout employment, including criminal, identity, education, employment, sanctions, prohibited parties, sex offender registry, and 10-panel drug screening • Strong interpersonal and communication skills with diverse populations • Effective critical thinking and problem-solving skills • Ability to navigate and multitask across several computer applications while holding a conversation • Quiet home workspace with minimal background noise • High-speed internet installed before starting: minimum 20 Mbps download, 5 Mbps upload, and maximum 100 ms latency • Ability to work from a fixed, designated home workspace meeting connectivity, noise reduction, control, and ergonomic requirements • Ability to remain seated and engaged in call queues for extended periods • Ability to use a dual-monitor desktop setup, hardwired internet connection, and company-provided equipment • Ability to adhere to a stationary workstation requirement

🏖️ Benefits

• Hourly compensation between $18.40 - $22 • Quarterly performance-based, discretionary incentive • Medical, dental, and vision coverage • 401(k) with competitive employer match • Company-paid life and disability insurance • Paid parental leave and wellbeing incentives • Generous paid time off, including volunteer time • Flexible spending accounts for healthcare and dependent care • Professional development opportunities and tuition reimbursement • Remote work flexibility • Opportunity for meaningful growth, both personally and professionally • Company-provided equipment