Care Navigator

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Sprinter Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🧘 Wellness

💰 $33M Series A on 2021-11

Healthcare • SaaS • Wellness

Sprinter Health is a hybrid in-home and virtual primary care provider that expands access to proactive, preventive healthcare by combining community-based, W-2 “Sprinters” (trained phlebotomists with medical assistant and community health worker skills) who perform hands-on diagnostics and wellness checks in patients’ homes with a virtual clinical team of physicians, nurses, pharmacists, and care navigators. Their full-stack platform and operations close care gaps, deliver preventive screenings and diagnostics, coordinate medications and referrals, and scale longitudinal primary care and wellness visits for payer and provider partners and patients.

📋 Description

• Conduct high-volume outbound calls to engage patients and schedule healthcare services • Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care • Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access) • Conduct patient assessments to understand clinical, social, and logistical barriers to care • Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them • Build trust with patients and caregivers through clear, empathetic, and effective communication • Proactively follow up with patients to ensure completion and close gaps in care • Manage multiple workflows simultaneously while maintaining accuracy and attention to detail • Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards • Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences • Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified • Support additional projects and initiatives as needed

🎯 Requirements

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment • Proven ability to work independently in a high-volume, fast-paced environment • Adapt quickly to evolving workflows, tools and priorities • Strong critical thinking and problem-solving skills • High level of emotional intelligence and empathy in patient interactions • Experience working with social determinants of health (SDoH) or community resource navigation preferred • Excellent written and verbal communication skills • Experience managing multiple communication channels (phone, email, chat, etc.) • Zendesk experience is a plus • Strong organizational skills and attention to detail • Ability to manage competing priorities while maintaining performance and quality • Startup or high-growth environment experience is a plus • Fluency in Spanish is preferred but not required.

🏖️ Benefits

• Equal opportunity employer