Director, Administration and Enablement

Job not on LinkedIn

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $146k - $234k / year

⏰ Full Time

🔴 Lead

🖥️ Administration

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Peraton

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Peraton is a mission-focused enterprise that supports national security initiatives through advanced IT and cyber services. They provide capabilities in areas such as cyber defense, cloud operations, engineering, and intelligence. With a commitment to solving complex challenges, Peraton integrates data-driven technologies to ensure mission success for their military and government clients.

📋 Description

• Lead administration and user enablement of Peraton[x], Peraton's enterprise generative AI and agentic analytics platform • Oversee user and program provisioning, role-based access, data-tier management, environment configuration, and platform settings • Establish administrative standards for access requests, onboarding/offboarding, project and workspace management, and knowledge-base governance • Oversee release readiness and administrator/end-user change management • Run the service desk and tiered user support model, including ticket intake, triage, escalation, and resolution tracking • Manage AI usage, cost, and license administration • Maintain administrative documentation, runbooks, and audit-ready records • Own enablement strategy, including onboarding, training curricula, office hours, user guides, and playbooks • Build a community of practice and power-user/champion network • Direct analysts in designing reusable skills, flows, workflows, dashboards, and templates • Partner with programs to identify use cases, guide pilots, and scale successful solutions • Measure adoption, engagement, and value using analytics and user feedback • Lead knowledge workers in curating, organizing, and governing platform content • Set content quality, metadata, classification, and lifecycle standards • Maintain a central knowledge base of FAQs, how-to content, and lessons learned • Lead, mentor, and develop a cross-functional team • Define roles, career paths, performance goals, and development plans • Plan staffing and hiring and assign team members based on demand • Serve as primary contact for program leaders and business units • Gather and prioritize requirements and represent them to product and engineering teams • Report adoption, satisfaction, support performance, cost, and value metrics to senior leadership • Manage the administration and enablement budget, vendor relationships, and licensing • Ensure compliance with Peraton policy, Acceptable Use Policy, and relevant frameworks including NIST 800-171, CMMC, and FedRAMP • Enforce least-privilege access, data classification, periodic access reviews, and audit-evidence practices • Promote responsible AI through training, human-in-the-loop review, output verification, and governed approval workflows

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Business, Education/Instructional Design, or a related field • 16+ years of experience in system or platform administration, IT service management, technology enablement, or analytics delivery • 5+ years leading multidisciplinary teams • Proven experience administering enterprise SaaS, collaboration, or analytics platforms, including user and access management, configuration, and governance • Demonstrated success leading technology adoption, training, and change-management programs across large or distributed organizations • Strong working knowledge of generative AI, LLMs, and agentic workflows • Experience running service desk and user support operations (ITIL or equivalent) • Experience leading mixed technical and non-technical teams • Excellent communication and facilitation skills, including training users, briefing executives, and translating technical topics into business terms • Experience managing budgets, vendors, and licensing • Ability to obtain and maintain a U.S. government security clearance, if required by the program • U.S. Citizenship Required • Preferred: Master's degree • Preferred: Experience with knowledge management, content governance, ontologies, or knowledge graphs • Preferred: Background in instructional design, training development, customer success, or enablement • Preferred: Background in data analytics, business analysis, or all-source analysis • Preferred: Experience administering systems in regulated or DoD environments • Preferred: ITIL, Prosci/change management, PMP, AWS, or Agile/SAFe certifications • Preferred: Experience with AI usage and cost governance (FinOps) and platform analytics

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Health savings account • Short-term disability • Long-term disability • Employee Assistance Program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company-paid holidays • Potential eligibility for overtime, shift differential, and a discretionary bonus in addition to base pay

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